Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Unstable connection
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Unstable connection
Unstable connection
01-03-2015 12:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Anyone else seen this?
I turned the power off to both my BT openreach modem and Netgear WNR1000 router (as instructed by Support). I then turned the modem back on and after about 20 min the DSL light on the BT modem went solid. I then turned my router on and at the point at which it tries to log in to the internet the dsl light on the modem goes out and the other lights start to flash. After several hours of flashing the connection came back for another few hours before I lost it again. If I disconnect the router, either by turning off the power to it or by removing the connection to the modem, the dsl light comes back solid only to go out when the connection between the modem and router is re-established.
In case it is the router that is the problem I connected the modem directly to a computer but this also made the dsl light go out. I then turned the computer off and the dsl light came back on but immediately went off again as soon as power was restored to the computer.
(Ticket no: 99989863)
I turned the power off to both my BT openreach modem and Netgear WNR1000 router (as instructed by Support). I then turned the modem back on and after about 20 min the DSL light on the BT modem went solid. I then turned my router on and at the point at which it tries to log in to the internet the dsl light on the modem goes out and the other lights start to flash. After several hours of flashing the connection came back for another few hours before I lost it again. If I disconnect the router, either by turning off the power to it or by removing the connection to the modem, the dsl light comes back solid only to go out when the connection between the modem and router is re-established.
In case it is the router that is the problem I connected the modem directly to a computer but this also made the dsl light go out. I then turned the computer off and the dsl light came back on but immediately went off again as soon as power was restored to the computer.
(Ticket no: 99989863)
Message 1 of 8
(1,029 Views)
7 REPLIES 7
Re: Unstable connection
01-03-2015 12:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That sounds like either a faulty modem or a dodgy Ethernet cable. Have you tried a different cable?
Message 2 of 8
(541 Views)
Re: Unstable connection
01-03-2015 8:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, I used a different ethernet cable to connect the computer to the modem.
I have also, since I read your post, tried a different cable from the BT modem to the router.
As soon as a connection is established with the BT modem the dsl light goes out.
I have also, since I read your post, tried a different cable from the BT modem to the router.
As soon as a connection is established with the BT modem the dsl light goes out.
Message 3 of 8
(541 Views)
Re: Unstable connection
01-03-2015 8:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Almost certainly a faulty modem. You'll need to raise a fault.
https://faults.plus.net/
https://faults.plus.net/
Message 4 of 8
(541 Views)
Re: Unstable connection
02-03-2015 11:05 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 5 of 8
(541 Views)
Re: Unstable connection
02-03-2015 12:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As per above, there is already a ticket no. 99989863.
I'm available whenever the engineer can call. Almost always in can ensure access if given an hour's notice.
I'm available whenever the engineer can call. Almost always in can ensure access if given an hour's notice.
Message 6 of 8
(541 Views)
Re: Unstable connection
02-03-2015 1:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 7 of 8
(541 Views)
Re: Unstable connection
05-03-2015 3:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks. I decided to test if it was the modem by taking it to a friend that also has fibre. Since it didn't work on his line either it seemed it was a safe bet that you were right and it was the modem. I went out and bought an Asus DSL-AC68U modem/router and was up and running again
The engineer turned up this morning and after some tests agreed it was a fault with the modem and replaced it. So I now have a backup
The engineer turned up this morning and after some tests agreed it was a fault with the modem and replaced it. So I now have a backup
Message 8 of 8
(541 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page