Unsatisfied Customer
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Unsatisfied Customer
16-05-2015 11:53 PM
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Re: Unsatisfied Customer
16-05-2015 11:57 PM
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Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
78 Mb
Re: Unsatisfied Customer
17-05-2015 8:02 AM
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On top of that there seems to be an ongoing fault that some of us are seeing (there's a long thread titled 'Capacity Issues?' you can read). The symptoms of that are that using the Thinkbroadband tester shows single threaded downloads to be significantly slower than multi-threaded downloads. At the moment Plusnet don't seem able to resolve it.
Re: Unsatisfied Customer
17-05-2015 8:58 AM
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I've had the same issue stable line for two years, now within a month I dropped to 62Mbps and now 52Mbps.
Using the BT speedtester shows that my IP profile has reduced over the last month from the maximum to 55Mbps today.
Maybe it's to do with this G.INT - but it is odd that speeds are stable for 2 years and then quite a few people are seeing speed loss within the last few months.
It's not a capacity issue as I've checked the line during the day, night, and between 12am and 3am with the same results.
Re: Unsatisfied Customer
17-05-2015 9:51 AM
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You're right that it's something different and should probably be in a different thread. The OP is complaining about a daily speed drop, whereas you're complaining about sync speed drop.
Quote from: Haffoc There's something else going on.
I've had the same issue stable line for two years, now within a month I dropped to 62Mbps and now 52Mbps.
Maybe it's to do with this G.INT - but it is odd that speeds are stable for 2 years and then quite a few people are seeing speed loss within the last few months.
But for the record your issue could be either G.INP incompatibility or crosstalk. The thing about crosstalk is that it depends on the particular combination of lines and subscriber on your cabinet. It's entirely possible that you have been lucky for the last couple of years and only recently has someone whose line runs close to yours in a bundle taken up FTTC. Other people have seen crosstalk impact their line almost from day one. It's not really something that sees all a cabinet's users gradually losing speed at the same time. Rather, as time goes on, more and more users of a cabinet (in a random pattern) see reductions in speed.
Re: Unsatisfied Customer
17-05-2015 3:29 PM
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Re: Unsatisfied Customer
17-05-2015 4:12 PM
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Re: Unsatisfied Customer
17-05-2015 4:45 PM
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It does make sense and it has not breached your contract. Internet provision has always been a 'best efforts' offering. Furthermore since it's a service it cannot even be accused of being unfit for the purpose intended (this only applies to goods, not services). Overselling capacity is annoying but it's a common industry practice so would probably be considered 'reasonable' if tested in court.
Quote from: CrystalJayme Makes no sense and tbh has actually breeched our contracts.
That doesn't of course mean that you can't complain but it does mean you should approach it calmly and give them a chance to explain. Something things are outside of their reasonable control and there may be nothing they can do about them. In your case though peak time slowdowns are a characteristic of the ISP so switching ISPs could well resolve that - as long as you choose the right ISP
Re: Unsatisfied Customer
17-05-2015 4:47 PM
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Quote from: jsm51 I understand how frustrating it is to lose speed, and yes prices do tend to go up, but you do have to realise that speeds can not be, and are not, guaranteed on broadband services. Therefore there is no breach of contract. Due to the technology used there are reasons why the speed might fall that are completely outside Plusnet's control. Things like crosstalk from other circuits in the cables in your area can reduce your speed by the kind of figures you have seen and this is not fixable until BT Openreach introduce technical improvements like vectoring.
I understand that and thanks for your comment but I thought that fiber the latest technology could support the maximum speed at all times otherwise its just like adsl fluctuating speeds all over again. If other countries can support much faster speeds than what we are getting and at hardly any fluctuations why can't the UK? It seems that the higher we go the steeper we fall in speeds these days. If plusnet could support my speeds at 75mbps back in 2014 for months with hardly any fluctuations and 2015 has been a right let down with my connection losing 12mbps or more is not acceptable in my eyes. I've paid for a service which I was told at sign up that my line could handle 79mbps. I was hitting around that at first even after months then at the end of 2014 it all changed for the worst. Once my contract has been completed I'm going to someone who can handle my phoneline speeds and with good customer service. Why should I the customer have to put up with this? I'm surprised that other customers who had great speeds haven't rallied together and make Plusnet/BT sort this out.
Re: Unsatisfied Customer
17-05-2015 4:57 PM
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It can, but I don't think you've understood some of our replies. It's not helped by the poster who complained about a different problem.
Quote from: CrystalJayme I understand that and thanks for your comment but I thought that fiber the latest technology could support the maximum speed at all times
In your case where speeds are slowing at peak times that has nothing to do with the technology. What is happening there is that your ISP (Plusnet) are unable to get data to you as fast as your line can handle. Your line remains connected at nearly the full speed 24/7 - it's just that as the evening progresses the flow of data through it reduces. That is down to Plusnet's management of their bandwidth and/or the connection they have to the rest of the internet. As I said in my last response if you were to change ISPs that problem may go away (but only if you choose wisely).
What other countries would those be? All residential services are contended - that's why they cost less a leased line. They cost a tenth that of a leased line because you are sharing the bandwidth with ten other people. If you want to ensure that you never see a drop in speed you need to pay your ISP more money. Because the only way they can ensure it at peak time is for them to have too much bandwidth available for the other 23 hours of the day. That's possible (yes, even in the UK) but you have to pay a premium for them to run a network like that. Plusnet is not a premium ISP. Far from it - it's a cheap mass market ISP and they can't afford to have spare capacity 23 hours a day.
Quote If other countries can support much faster speeds than what we are getting and at hardly any fluctuations why can't the UK?
None of this has anything to do with the headline speed by the way.
Peak time speed drop-off has been a feature all the way back to ADSL and even analogue modems. It's common to all contended services. In the same way that queues form outside night clubs on a Friday and Saturday night and why you sometimes have to book a week ahead at a good restaurant. As I said in my first reply PN did use to run a network with plenty of spare capacity. Everyone was surprised and said it was amazing and that it couldn't last. It now looks like 2015 was the end of that period and reality has set in. If you want anything like guaranteed speeds you probably need to be looking at AAISP.
Re: Unsatisfied Customer
17-05-2015 5:06 PM
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Not all modems are fully compatible and can cause a speed drop very similar to yours.
In my case I dropped from 73 to 60 odd but when I fitted a different modem/router my speeds were restored. I had ditched the PN supplied router a long back but the G.INP problem lies the BT supplied modem. So, I bought a Billion 8800NL modem/router from Amazon for <£70 and everything is OK!
The point is that some line changes are not within PN's control - they are put in place by BT OR and affect ALL resellers of Fibre products.
York.
Re: Unsatisfied Customer
17-05-2015 5:08 PM
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Re: Unsatisfied Customer
17-05-2015 5:10 PM
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Quote from: NedLudd This could just be down to the introduction of G.INP on your line!
Not all modems are fully compatible and can cause a speed drop very similar to yours.
In my case I dropped from 73 to 60 odd but when I fitted a different modem/router my speeds were restored. I had ditched the PN supplied router a long back but the G.INP problem lies the BT supplied modem. So, I bought a Billion 8800NL modem/router from Amazon for <£70 and everything is OK!
The point is that some line changes are not within PN's control - they are put in place by BT OR and affect ALL resellers of Fibre products.
Thanks for that yeah I also have pn router and btor modem so I'll see if a vdsl router will help.
Re: Unsatisfied Customer
17-05-2015 5:12 PM
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Quote from: NedLudd This could just be down to the introduction of G.INP on your line!
Not all modems are fully compatible and can cause a speed drop very similar to yours.
In my case I dropped from 73 to 60 odd but when I fitted a different modem/router my speeds were restored. I had ditched the PN supplied router a long back but the G.INP problem lies the BT supplied modem. So, I bought a Billion 8800NL modem/router from Amazon for <£70 and everything is OK!
The point is that some line changes are not within PN's control - they are put in place by BT OR and affect ALL resellers of Fibre products.
Are you now getting 73mbps again after changing the pn router and modem from bt?
Re: Unsatisfied Customer
17-05-2015 5:27 PM
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York.
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