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Unlimited fibre upload speed

Astroexeter
Newbie
Posts: 4
Registered: ‎05-12-2020

Unlimited fibre upload speed

While I get between 10.6 and 13.2 Mbp download speeds my upload speed is always beteen 0.4 and 0.5 mbp. Surely this is not correct? Can't get through to the support line but I would like this resolved.

7 REPLIES 7
Baldrick1
Seasoned Hero
Posts: 7,640
Thanks: 3,409
Fixes: 235
Registered: ‎30-06-2016

Re: Unlimited fibre upload speed

@Astroexeter Welcome to the forum.

Are you checking your speeds over a wireless connection or using an Ethernet cable between your computer and hub. Thw latter must be used to get meaningful network speeds.

What range of speeds are quoted if you put your phone number in here?  https://www.broadbandchecker.btwholesale.com/#/ADSL

It sounds a bit like you are on an ADSL not fibre connection. The Hub One works with both.

Astroexeter
Newbie
Posts: 4
Registered: ‎05-12-2020

Re: Unlimited fibre upload speed

I have measured with the laptop connected via Ethernet directly to the hub. I'm an ex-network engineer and this is definitely not right. I suspect we have an ongoing problem with the copper line from the cabinet as it is very old and I have been told befor by Openreach engineer that it is suspect.

Baldrick1
Seasoned Hero
Posts: 7,640
Thanks: 3,409
Fixes: 235
Registered: ‎30-06-2016

Re: Unlimited fibre upload speed

@Astroexeter 

Sorry, I hadn't twigged that you already knew the answer to your question. You can report a fault at https://faults.plus,net.or https://www.plus.net/apps/kbdfaults

Astroexeter
Newbie
Posts: 4
Registered: ‎05-12-2020

Re: Unlimited fibre upload speed

Thanks but that link doesn't seem to work.

Baldrick1
Seasoned Hero
Posts: 7,640
Thanks: 3,409
Fixes: 235
Registered: ‎30-06-2016

Re: Unlimited fibre upload speed

@Astroexeter 

See my update above.

Astroexeter
Newbie
Posts: 4
Registered: ‎05-12-2020

Re: Unlimited fibre upload speed

Thanks. Reported it.

shutter
Community Veteran
Posts: 21,427
Thanks: 3,471
Fixes: 58
Registered: ‎06-11-2007

Re: Unlimited fibre upload speed

 

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