cancel
Showing results for 
Search instead for 
Did you mean: 

Unlimited fibre low speeds (again)

GJMKFIBRE
Dabbler
Posts: 16
Registered: ‎15-12-2020

Unlimited fibre low speeds (again)

Issue from 8 months ago has returned. Previous speeds of 70mb has dropped to 30 mbs inexplicably, no hardware changes of any kind. Perfect yesterday, today half speed. No account changes no package changes.
Please investigate as last time it was switched from PN end with no query or information and required engineer to fix.

https://community.plus.net/t5/media/gallerypage/user-id/96667/image-id/35414i5C9AE91325890CDD/tab/al...
2 REPLIES 2
GJMKFIBRE
Dabbler
Posts: 16
Registered: ‎15-12-2020

Re: Unlimited fibre low speeds (again)

Additionally I notice the ping is also far higher than usual and this is below my minimum guaranteed speed of 56mb.
Upload remains unaffected.
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Unlimited fibre low speeds (again)

Hello @GJMKFIBRE

Thanks a lot for reaching out and I'm sorry to hear about the issues that you're having with your connection speed. Are these ongoing? Testing the line this morning has found that it's syncing at 65.1 Mbp. Also, are you speed tests done via a wired or wireless connection?

KBD
GEA Test Detail
Circuit ID NA Service ID  
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 65.1 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 382.0
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-80M Downstream 3dB, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2021-11-23T10:45:00
Parameters MIN MAX AVG
Down Stream Line Rate 35.4 Mbps 79.4 Mbps 75.1 Mbps
Up Stream Line Rate 19.1 Mbps 20.0 Mbps 19.9 Mbps
Up Time 797.0 Sec 900.0 Sec 899.6 Sec
Retrains 0.0 5.0 0.0
 Adam
 Plusnet Help Team - Leeds