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Unlimited fibre extra upgrade

jdurham
Newbie
Posts: 2
Registered: 2 weeks ago

Unlimited fibre extra upgrade

If just switched from fibre to fibre extra its been 2 days and the status and email says all completed ive done some tests and im not getting any better/faster speeds if anything its worse then last time im currently getting 13 mbps download and 1.3 upload surely it should be better than that
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,334
Thanks: 486
Fixes: 181
Registered: 01-01-2012

Re: Unlimited fibre extra upgrade

Sorry to hear you're speeds aren't as expected.

I'm not sure why you've been able to upgrade as the estimates for your line aren't great as shown below.

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 24.5 15 4.8 2.8 13.1 Available Available --  
VDSL Range B (Impacted) 17.7 7.9 4.3 1.2 5.8 Available Available --

I'd recommend raising a fault here so we can investigate further

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
jdurham
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Unlimited fibre extra upgrade

Thank you for replying ive reported it now and it has been looked into much appreciated