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Unlimited fibre extra upgrade
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Unlimited fibre extra upgrade
07-06-2018 6:43 PM
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If just switched from fibre to fibre extra its been 2 days and the status and email says all completed ive done some tests and im not getting any better/faster speeds if anything its worse then last time im currently getting 13 mbps download and 1.3 upload surely it should be better than that
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Re: Unlimited fibre extra upgrade
07-06-2018 7:02 PM - edited 07-06-2018 7:03 PM
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Sorry to hear you're speeds aren't as expected.
I'm not sure why you've been able to upgrade as the estimates for your line aren't great as shown below.
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
Left in Jumper |
|||
---|---|---|---|---|---|---|---|---|---|
High | Low | High | Low | ||||||
VDSL Range A (Clean) | 24.5 | 15 | 4.8 | 2.8 | 13.1 | Available | Available | -- | |
VDSL Range B (Impacted) | 17.7 | 7.9 | 4.3 | 1.2 | 5.8 | Available | Available | -- |
I'd recommend raising a fault here so we can investigate further
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Re: Unlimited fibre extra upgrade
07-06-2018 7:42 PM
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Thank you for replying ive reported it now and it has been looked into much appreciated
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