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Unlimited fibre extra upgrade

FIXED
Dogbyte
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-05-2018

Unlimited fibre extra upgrade

I ordered an upgrade from unlimited fibre to unlimited fibre extra last week. Speed estimate at time of ordering was 68 to 80 Mbps with an MGS of 60.9. Email received on the 2th to say order complete, and closed question on my account on that day stating line provisioned at 80/20.

Up to now there has been no improvement in speed. As of today BT Wholesale test, on a wired connection to the (Technicolor) router, gives a download rate of 41 Mbps. Further diagnostics shows an IP profile of 38.67 (screen grabs attached).

Have tried restarting the router but things seem to be stuck at around 40 Mbps.

5 REPLIES
Browni
Aspiring Hero
Posts: 2,291
Thanks: 787
Fixes: 46
Registered: ‎02-03-2016

Re: Unlimited fibre extra upgrade

Updates like this take place in the early hours of the next working day so I reckon it'll go through overnight.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
Dogbyte
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-05-2018

Re: Unlimited fibre extra upgrade

Sorry, date for 'completed' email should have been 2nd not 5th. My error, amended original post.

Plusnet Help Team
Plusnet Help Team
Posts: 9,226
Thanks: 2,918
Fixes: 461
Registered: ‎21-04-2017

Re: Unlimited fibre extra upgrade

Fix

Hi there.

Unfortunately it looks like our system didn't put the regrade order through to our suppliers.

I've manually placed the order now and it should complete by the close of play on Wednesday at the latest.

Apologies for the confusion and any inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Dogbyte
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-05-2018

Re: Unlimited fibre extra upgrade

Tested (over Wi-Fi) this afternoon at 55 Mb down and 19 Mb up.

Thanks for expediting.

Plusnet Help Team
Plusnet Help Team
Posts: 9,226
Thanks: 2,918
Fixes: 461
Registered: ‎21-04-2017

Re: Unlimited fibre extra upgrade

Glad to see that. Thumbs Up better late than never, sorry again for the delay.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team