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Unlimited fibre extra upgrade

FIXED
Dogbyte
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-05-2018

Unlimited fibre extra upgrade

I ordered an upgrade from unlimited fibre to unlimited fibre extra last week. Speed estimate at time of ordering was 68 to 80 Mbps with an MGS of 60.9. Email received on the 2th to say order complete, and closed question on my account on that day stating line provisioned at 80/20.

Up to now there has been no improvement in speed. As of today BT Wholesale test, on a wired connection to the (Technicolor) router, gives a download rate of 41 Mbps. Further diagnostics shows an IP profile of 38.67 (screen grabs attached).

Have tried restarting the router but things seem to be stuck at around 40 Mbps.

5 REPLIES 5
Browni
Aspiring Hero
Posts: 2,673
Thanks: 1,054
Fixes: 60
Registered: ‎02-03-2016

Re: Unlimited fibre extra upgrade

Updates like this take place in the early hours of the next working day so I reckon it'll go through overnight.
Dogbyte
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-05-2018

Re: Unlimited fibre extra upgrade

Sorry, date for 'completed' email should have been 2nd not 5th. My error, amended original post.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Unlimited fibre extra upgrade

Fix

Hi there.

Unfortunately it looks like our system didn't put the regrade order through to our suppliers.

I've manually placed the order now and it should complete by the close of play on Wednesday at the latest.

Apologies for the confusion and any inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Dogbyte
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-05-2018

Re: Unlimited fibre extra upgrade

Tested (over Wi-Fi) this afternoon at 55 Mb down and 19 Mb up.

Thanks for expediting.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Unlimited fibre extra upgrade

Glad to see that. Thumbs_Up better late than never, sorry again for the delay.
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet