Unlimited fibre extra low speeds
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Unlimited fibre extra low speeds
20-12-2020 12:21 PM
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Dsl cable for modem was hardwired into the master socket by the installation engineer when first switched to basic so I can't check that connection via dsl cable is OK by switching the cable but the fault could lie there. Can I have this checked out please as on these speeds I may as well switch back to basic and pay less.
Re: Unlimited fibre extra low speeds
22-12-2020 9:56 PM
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Re: Unlimited fibre extra low speeds
23-12-2020 9:50 AM
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Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net
Re: Unlimited fibre extra low speeds
23-12-2020 10:02 AM
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Hi @GJMKFIBRE
What speed is the router connected at and are the routers Modem statistics?
Line rate, noise margin, etc
If you are using a Plusnet Hub one router, I believe the stats can be found at: http://192.168.1.254, then click troubleshooting and then help desk.
Please post the results back minus any login details or WiFi names etc and it may provide the first clue as why the speeds are below what you expect.
Regards
Richard
Re: Unlimited fibre extra low speeds
01-01-2021 1:59 AM
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Re: Unlimited fibre extra low speeds
01-01-2021 2:01 AM
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Re: Unlimited fibre extra low speeds
01-01-2021 2:06 AM
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Re: Unlimited fibre extra low speeds
01-01-2021 2:27 AM
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Re: Unlimited fibre extra low speeds
03-01-2021 8:42 PM - edited 03-01-2021 8:44 PM
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Product: Unlimited Fibre Extra
Estimated Download Range: 61 - 72Mbps
Estimated Upload Range: 17 - 18Mbps
Minimum Guaranteed Speed: 56.4Mbps
Current Line Speed (Download): 29Mbps
So there is clearly a problem, banded for no reason maybe, like so many others? DLM needs reset? Having checked everything I can here it does not appear to be my end
Re: Unlimited fibre extra low speeds
09-01-2021 11:40 PM - edited 09-01-2021 11:44 PM
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Your broadband service
Product: Unlimited Fibre Extra
Estimated Download Range: 61 - 72Mbps
Estimated Upload Range: 17 - 18Mbps
Minimum Guaranteed Speed: 56.4Mbps
Current Line Speed (Download): 29Mbps
And that's still the fastest speed I am receiving. All my equipment is fully working and the line is testing correctly so this has to be at PN end. DLM most likely stuck still thinking line is still faulty, reset please? It's been over 2 months.
Re: Unlimited fibre extra low speeds
10-01-2021 12:00 PM - edited 10-01-2021 12:02 PM
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Hi @GJMKFIBRE,
Thank you for letting us know how the engineer visit has gone, I'm sorry for the delay in getting back to you. I've tested your line and, though the speed is still not quite within the estimates for the line, it's looking much better and crosstalk is no longer being detected. DLM should continue to automatically adjust the settings and your connection should improve over the next few days.
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXX |
Test Outcome | Pass | ||||
Test Outcome Code | GTC_FTTC_SERVICE_0000 | ||||
Description | GEA service test completed and no fault found . | ||||
Main Fault Location | OK | ||||
Sync Status | In Sync | ||||
Downstream Speed | 59.4 Mbps | ||||
Upstream Speed | 20.0 Mbps | ||||
Appointment Required | N | ||||
Fault Report Advised | N | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Radio Frequency Ingress | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Cross Talk | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Technology | VDSL | ||||
Current 15Min Bin Retrains | 0 | ||||
Last 15Min Bin Retrains | 0 | ||||
DP Type | External |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | -1 Mbps | -1 Mbps | -1 Mbps |
Up Stream Line Rate | -1 Mbps | -1 Mbps | -1 Mbps |
Up Time | -1 Sec | -1 Sec | -1 Sec |
Retrains | -1 | -1 | -1 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2021-01-10T11:19:34Z | 2021-01-10T11:34:34Z |
Ingress Code Violation | 5 | 1 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
The connection profile on our side was still set to 29mbps and limiting your throughput speed. I've adjusted this now and if you reboot your router your throughput speed should increase.
Re: Unlimited fibre extra low speeds
21-04-2021 5:34 PM
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So am i correct in that a line that delivered almost 70mbps has been reset by PN to less than 30mbps ? why would PN do that ... an error ? Does no one check any downgrade for reason why ?
I ask as I am in a similar situation.
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