Hi there. I have been noticing very slow download speeds for quite a while and did a speed test today...12.89 mbps download and 2.89mbps upload. This seems incredibly low for what should be 55mbps? What could be wrong please? I am not sure this is any different from when I had a standard broadband product?
Hi @PumbaaUK I'm sorry to see you're experiencing speed problems. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.
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