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Unlimited fibre extra giving 12.89 download speed only

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Newbie
Posts: 3
Registered: ‎13-03-2019

Unlimited fibre extra giving 12.89 download speed only

Hi there.  I have been noticing very slow download speeds for quite a while and did a speed test today...12.89 mbps download and 2.89mbps upload.  This seems incredibly low for what should be 55mbps?  What could be wrong please?  I am not sure this is any different from when I had a standard broadband product?

 

Thanks for any help.

 

 

1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 17,260
Thanks: 5,317
Fixes: 904
Registered: ‎21-04-2017

Re: Unlimited fibre extra giving 12.89 download speed only

Hi @PumbaaUK I'm sorry to see you're experiencing speed problems. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team