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Unlimited fibre extra current line speed 21Mb BT IP profile is 70.89 Mbps

m063
Grafter
Posts: 166
Registered: 11-08-2007

Unlimited fibre extra current line speed 21Mb BT IP profile is 70.89 Mbps

Upgraded to unlimited fibre extra 2 days ago (Thursday 3 March).
Yesterday (Fri 4 March) https://portal.plus.net/my.html?action=data_transfer_speed showed current line speed as 21Mb, estimated line speed 69Mb, and it hasn't changed.
BT Wholesale speed test shows IP profile of 70.89 Mbps.
Should I expect the current line speed to update automatically, or does Plusnet need to give it a nudge?
Thanks
Martin
11 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,598
Thanks: 699
Fixes: 67
Registered: 21-09-2009

Re: Unlimited fibre extra current line speed 21Mb BT IP profile is 70.89 Mbps

Phone or chat with Plusnet and get them to correct the line speed.
momist
Dabbler
Posts: 16
Registered: 27-02-2014

Re: Unlimited fibre extra current line speed 21Mb BT IP profile is 70.89 Mbps

I had a SMS some days ago to tell me my new fibre broadband was active.  I phoned today to complain it was slower than the ADSL2+ and found out that my ADSL was capped at 17Mbps and I was still not connected to fibre.  Even if I had been connected to fibre, the cap would still have been in place I think, as that happens in a different place.  I'm still waiting for the fibre connection, but have just confirmed with a test that the cap has been lifted.
m063
Grafter
Posts: 166
Registered: 11-08-2007

Re: Unlimited fibre extra current line speed 21Mb BT IP profile is 70.89 Mbps

Resolved very quickly and efficiently through live chat.
Thank you, Plusnet!
Mick1173
Grafter
Posts: 32
Registered: 30-04-2013

Re: Unlimited fibre extra current line speed 21Mb BT IP profile is 70.89 Mbps

I am in the same position, i have upgraded to Fibre and my Profile says i am on it and should be getting between 51 MBPS and 77. My speeds though are 5.9 MBPS i am told on the phone it can take up to 8 days to see a difference in Speeds.
04mike91
Dabbler
Posts: 22
Registered: 04-03-2016

Re: Unlimited fibre extra current line speed 21Mb BT IP profile is 70.89 Mbps

Mine was instant jump so i'd question that. Get on to live chat when you can!

mav:quote
Mick1173
Grafter
Posts: 32
Registered: 30-04-2013

Re: Unlimited fibre extra current line speed 21Mb BT IP profile is 70.89 Mbps

The last time i spoke to them was today well Tuesday the 8th now, and i was told it can take up to 8 days to see a difference. so if there is no change by Friday i will be on the phone again.
mav:quote
scottymc
Grafter
Posts: 224
Thanks: 5
Registered: 04-02-2015

Re: Unlimited fibre extra current line speed 21Mb BT IP profile is 70.89 Mbps

Hi buddy
From what I understand and it is limited
There is no reason for it to take up to 8 days your bt profile is set correctly and PlusNet's current line speed is set correctly it should be just a case of going into your router and dropping the connection (IE disconnect and reconnect)...
And your line should pick up the new speed......
If you have a hud one router type this into you browser
http://192.168.1.254 then login with the details found on the back of the router  unless you have changed them and then you will be able to disconnect and reconnect..... Hope this helps
Highlighted
Mick1173
Grafter
Posts: 32
Registered: 30-04-2013

Re: Unlimited fibre extra current line speed 21Mb BT IP profile is 70.89 Mbps

Hi i have rebooted the Router several times since i set it up to no avail.
goldenfibre
Pro
Posts: 2,824
Thanks: 86
Fixes: 6
Registered: 01-06-2010

Re: Unlimited fibre extra current line speed 21Mb BT IP profile is 70.89 Mbps

I was not surprise as no one from PN staff will going to help u to match BT IP Profile on PN current line speed. This is why PN hide the current line speed from the member connection setting as it used to be there before but not anymore. Cos they probably don't want the customer to know what are the line speed. It's so wrong really.
The only way to check current line speed on bottom of my sig link.
Andrue
Pro
Posts: 775
Thanks: 90
Fixes: 1
Registered: 12-01-2015

Re: Unlimited fibre extra current line speed 21Mb BT IP profile is 70.89 Mbps

Quote from: Mick1173
Hi i have rebooted the Router several times since i set it up to no avail.
If you have the new combined router/modem then stop doing that. Every time the DSL connection is broken you risk the DSLAM thinking there is a fault. Too many of those in too short a period of time and DLM will start to intervene by lowering your connection speed.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Unlimited fibre extra current line speed 21Mb BT IP profile is 70.89 Mbps

Quote from: goldenfibre
This is why PN hide the current line speed from the member connection setting as it used to be there before but not anymore. Cos they probably don't want the customer to know what are the line speed. It's so wrong really.

Please stop the conspiracy theories.
Quote from: Mick1173
Hi i have rebooted the Router several times since i set it up to no avail.

I can see we sent you an update yesterday on this. The order for fibre hasn't completed and is due to do so on the 22nd March.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff