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Unlimited Fibre: speed is only 23/24 mb

shamu7
Newbie
Posts: 1
Registered: 21-03-2015

Unlimited Fibre: speed is only 23/24 mb

I swicthed deom ADSL to fibre unlimited with promise of a minimum speed of 40 Mb. Initially i was told the speed will settle after 1 month, after 10 weeks I get 12/14 mb during peak time 5pm/8 pm . When watching movie from my netflix account picture gets stuck. My daughter starts crying when her favourite movie is not playing in her i pad, she thinks we have done something.
I hope some one will fix it. please dont ask to check this and that, it is your service cuasing it, not line fault. I have tried with all devices , HD movie gets stuck.  Sad
Shamim
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 36
Registered: 27-04-2007

Re: Unlimited Fibre: speed is only 23/24 mb

Hi Shamim,
Sorry to hear about the problem you've mentioned.
We can certainly help but we definitely will need your cooperation to check just a few things.
Please head over to http://faults.plus.net as this will gather all the info we need to investigate the issue and will take you through (just a few) simple checks to rule out any potential causes on your side of things.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team