I swicthed deom ADSL to fibre unlimited with promise of a minimum speed of 40 Mb. Initially i was told the speed will settle after 1 month, after 10 weeks I get 12/14 mb during peak time 5pm/8 pm . When watching movie from my netflix account picture gets stuck. My daughter starts crying when her favourite movie is not playing in her i pad, she thinks we have done something. I hope some one will fix it. please dont ask to check this and that, it is your service cuasing it, not line fault. I have tried with all devices , HD movie gets stuck. Shamim
Hi Shamim, Sorry to hear about the problem you've mentioned. We can certainly help but we definitely will need your cooperation to check just a few things. Please head over to http://faults.plus.net as this will gather all the info we need to investigate the issue and will take you through (just a few) simple checks to rule out any potential causes on your side of things.
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