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Unlimited Fibre faults/lag

billylong1
Hooked
Posts: 5
Registered: ‎25-07-2016

Unlimited Fibre faults/lag

I'm on the 40MB Unlimited Fibre package and have been getting nothing but trouble the last week or two.

 

 

This started happening before I changed to the Hub One, swapped out the TG582 for that hoping for better but it appears to be in PlusNet/BT's domain rather than being a local issue, changed to a TP-Link TL-WR940N which has sped up internal traffic but done nothing for the lag issues.

I waited to see if it was something that would just pass but it hasn't and is really frustrating now.

 

My speed tests run at 36Mbps Down and 1.6Mbps Up, on my wired connection (PS4) and wireless (PC, Android, et al), all with the same problems.

4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Unlimited Fibre faults/lag

Can you describe the actual issues you've having a little more?

Is it any game, specific games? Lobby, or once you're in the same? Anything using the connection at the same time?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
billylong1
Hooked
Posts: 5
Registered: ‎25-07-2016

Re: Unlimited Fibre faults/lag

Hi Chris, of course.

 

It's any game, any online streaming application whether it be Rocket League, NHL16, Neflix, or WWE Network on PS4 or Rocket League, CS:GO, Netflix, WWE Network or NFL Network on PC.

With games it's usually in-game and online lobby, offline of course is okay.

With streaming services (Netflix et al), it's streaming and menus (loading times for menus). Even when throttling the streaming service speed to under 400Kbps it's laggy and requires buffering.

The only concurrent connections would be two Android phones at the same time running nothing in particular, average social use, no videos being played on them or anything. I disconnected everything else but the PS4 and PC (both which were on at different times) and still had the issues.

Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Unlimited Fibre faults/lag

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 2.0 Mbps

 

Can you provide a tracert to a couple of affected sites, such as netflix.com and maybe a gaming site? Testing your line isn't showing any issues at all.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
billylong1
Hooked
Posts: 5
Registered: ‎25-07-2016

Re: Unlimited Fibre faults/lag

Netflix

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\me>tracert www.netflix.com

Tracing route to www.eu-west-1.prodaa.netflix.com [54.217.208.149]
over a maximum of 30 hops:

1 8 ms 1 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 12 ms 22 ms 14 ms be3-3106.psb-ir02.plus.net [195.166.143.140]
5 12 ms 12 ms 18 ms 195.99.125.142
6 20 ms 17 ms 17 ms peer6-hu0-11-0-1.telehouse.ukcore.bt.net [195.99
.127.13]
7 12 ms 14 ms 16 ms 109.159.253.83
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 23 ms 54 ms 23 ms 178.236.0.134
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 23 ms 36 ms 37 ms ec2-79-125-0-247.eu-west-1.compute.amazonaws.com
[79.125.0.247]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

WWE Network

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\me>tracert network.wwe.com

Tracing route to a1128.g2.akamai.net [95.101.128.194]
over a maximum of 30 hops:

1 6 ms 3 ms 2 ms 192.168.0.1
2 * * * Request timed out.
3 13 ms 13 ms 12 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.
141]
4 12 ms 16 ms 11 ms be3-3106.psb-ir02.plus.net [195.166.143.140]
5 12 ms 11 ms 12 ms 195.99.125.138
6 14 ms 13 ms 30 ms peer1-et-10-1-0.telehouse.ukcore.bt.net [195.99.
127.3]
7 13 ms 31 ms 14 ms peer2-xe8-0-2.telehouse.ukcore.bt.net [195.99.12
6.157]
8 15 ms 13 ms 12 ms a95-101-128-194.deploy.akamaitechnologies.com [9
5.101.128.194]

Trace complete.

 

 

CS:GO game server

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\me>tracert 193.33.177.33

Tracing route to rev.193.33.177.33.pukawka.pl [193.33.177.33]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.0.1
2 * * * Request timed out.
3 * * * Request timed out.
4 12 ms 15 ms 13 ms be3-3104.psb-ir01.plus.net [195.166.143.136]
5 12 ms 12 ms 12 ms core1-BE1.southbank.ukcore.bt.net [195.99.125.13
0]
6 15 ms 12 ms 13 ms vhsaccess1-pos2-0.faraday.fixed.bt.net [195.99.1
27.5]
7 13 ms 12 ms 12 ms t2c4-et-8-3-0-0.uk-lon1.eu.bt.net [166.49.211.25
0]
8 12 ms 14 ms 13 ms hu0-1-0-0.ccr22.lon01.atlas.cogentco.com [130.11
7.14.229]
9 * 14 ms 14 ms be2870.ccr41.lon13.atlas.cogentco.com [154.54.58
.173]
10 22 ms 23 ms 20 ms be12194.ccr41.ams03.atlas.cogentco.com [154.54.5
6.94]
11 33 ms 32 ms 31 ms be2815.ccr41.ham01.atlas.cogentco.com [154.54.38
.206]
12 45 ms 45 ms 45 ms be2252.ccr21.waw01.atlas.cogentco.com [154.54.60
.254]
13 * 45 ms 45 ms be2407.rcr11.b036814-0.waw01.atlas.cogentco.com
[154.54.37.58]
14 * 45 ms 45 ms etop.demarc.cogento.com [149.6.71.90]
15 48 ms 44 ms 44 ms 80.72.33.10
16 45 ms 46 ms 44 ms rev.193.33.177.33.pukawka.pl [193.33.177.33]

Trace complete.