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Unlimited Fibre extra speed below estimate.

DigitalSoul
Newbie
Posts: 4
Registered: 26-04-2018

Unlimited Fibre extra speed below estimate.

Hi,

I have upgraded to the Unlimited Fibre Extra package a couple of weeks ago but only receiving around 38mbps. The estimates were around 68 - 78mbps. I spoke to the plusnet customer service about this a week ago but I've heard nothing since and it seems the ticket has been closed with no resolution.

 

 

I've attached line speed, DSL checker etc.

Thanks.

6 REPLIES
Moderator
Moderator
Posts: 18,529
Thanks: 1,823
Fixes: 226
Registered: 11-01-2008

Re: Unlimited Fibre extra speed below estimate.

Looking at the speedtest the upgrade may not have gone through as your upload speed is still at the 10Mbps too.
Need a PN staff member to have a look.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

DigitalSoul
Newbie
Posts: 4
Registered: 26-04-2018

Re: Unlimited Fibre extra speed below estimate.

Just to clarify that the upgrade was from standard broadband. I've just received an email in regard the closed ticket, stating that extended test have shown the line has settled down.

 

Still no change in speed though. Is it possible to have been put on the wrong package?

Community Veteran
Posts: 1,459
Thanks: 235
Fixes: 31
Registered: 13-08-2015

Re: Unlimited Fibre extra speed below estimate.

If you post the info on the Helpdesk tab of your router, making sure you obscure your username and any other sensitive information, then we should be able to give you more info.

It could be your internal wiring that is slowing your speeds, do you have a filtered master socket fitted?

DigitalSoul
Newbie
Posts: 4
Registered: 26-04-2018

Re: Unlimited Fibre extra speed below estimate.

Yeah there's a filtered master socket fitted, I've tried plugging into the test socket too. I don't have access to the router at the moment but I'll post the info as soon as I can.

DigitalSoul
Newbie
Posts: 4
Registered: 26-04-2018

Re: Unlimited Fibre extra speed below estimate.

Here are the details from the Helpdesk tab:

 

1. Product name: Plusnet Hub  
2. Serial number: [Removed]  
3. Firmware version: Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown  
4. Board version: Plusnet Hub One  
5. DSL uptime: 0 days, 00:26:23  
6. Data rate: 11546 / 41535  
7. Maximum data rate: 11546 / 42044  
8. Noise margin: 6.2 / 4.8  
9. Line attenuation: 25.9 / 19.0  
10. Signal attenuation: 25.9 / 17.7  
11. Data sent/received: 307.0 MB / 8.5 GB  
12. Broadband username: XXXXX@plusdsl.net  
13. 2.4 GHz Wireless network/SSID: [Removed]  
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))  
15. 2.4 GHz Wireless security: WPA2  
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)  
17. 5 GHz Wireless network/SSID: [Removed]  
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))  
19. 5 GHz Wireless security: WPA2  
20. 5 GHz Wireless channel: Automatic (Smart Wireless)  
21. Firewall: Default  
22. MAC Address: 3c:17:10:82:87:64  
23. Modulation: G.993.2 Annex B  
24. Software variant: AA  
25. Boot loader: 1.0.0  

Moderator's note by Mike (Mav): Post released from Spam Filter.

Moderator's note by Mike (Mav): Personal information removed from a public forum.

Plusnet Help Team
Plusnet Help Team
Posts: 7,804
Thanks: 2,294
Fixes: 385
Registered: 21-04-2017

Re: Unlimited Fibre extra speed below estimate.

Hi there.

I'm sorry to hear you're experiencing speed problems.

The think the next step is to book an engineer visit to further investigate.

I'll update your ticket shortly on your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team