Unlimited Fibre connection issues

[#1]

Hi there! I have been using Plusnet for a few years now without any issues, but recently the router started behaving strangely. It asks for a sign in basically every day. Sometimes it connects back in before I finish the sign-in process, sometimes it tells me there's no internet connection after trying to sign in. Other time it randomly loses connection (but the light is still blue) and I have to reset it. Then it often flashes orange, broadband light pops up at random as well. I have to sign in again to make it work or reset it again. Happens at various times of the day. Please help

[#2]

Hi @jaworski86

thanks a lot for reaching out and I'm sorry to hear that you've been having connection issues with your router. I've not been able to locate a Plusnet account through the details on your Community profile, so if you'd like to send me a PM with your account username, I'll be happy to have a look into what's going on here.

Moderators Note: Typo corrected for clarity.