Unlimited Fibre but old ADSL speeds?
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Unlimited Fibre but old ADSL speeds?
23-06-2017 6:08 PM
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Hi,
I upgraded to Unlimited Fibre a couple of days ago and set up my router yesterday without any probs, even managed to do some advanced bits to rename the WiFi and passwords so they were the same as before.
However just been checking line speeds with various online checkers and they all say my speeds are the same as they were on ADSL? i.e. 6.92 Mbps download, 0.86 Mbps upload. What's going on?
Re: Unlimited Fibre but old ADSL speeds?
on 23-06-2017 8:57 PM - last edited on 23-06-2017 9:09 PM by Mav
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What would you expect to get using.
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
Fred
Moderator's note by Mike (Mav): Post released from Spam Filter
Re: Unlimited Fibre but old ADSL speeds?
23-06-2017 9:15 PM
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That says it should be 40Mbps. I suspect Openreach haven't done their bit despite PN sending me the go for it email?
Re: Unlimited Fibre but old ADSL speeds?
23-06-2017 9:19 PM
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Re: Unlimited Fibre but old ADSL speeds?
23-06-2017 9:27 PM
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Re: Unlimited Fibre but old ADSL speeds?
23-06-2017 9:58 PM
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No mention of an open order on the checker?
Re: Unlimited Fibre but old ADSL speeds?
24-06-2017 10:49 AM - edited 24-06-2017 11:15 AM
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I can see you called in recently, we're taking a look at your account now hopefully can give you an update in the next 30 minutes or so.
Really sorry but it looks like there are no orders placed here, it looks like there are some problems as some systems suggest fibre is available and some that it is not, we've placed a ticket into our provisioning team to investigate and we will monitor it and let you know exactly what's going on.
Sorry for the inconvenience.
Re: Unlimited Fibre but old ADSL speeds?
24-06-2017 4:51 PM
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OK thanks, I'll check back tomorrow.
Re: Unlimited Fibre but old ADSL speeds?
24-06-2017 4:52 PM - edited 24-06-2017 4:53 PM
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@mallah It's unlikely to be fixed tomorrow, I'll aim to get an update by Monday
Re: Unlimited Fibre but old ADSL speeds?
25-06-2017 4:08 PM
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Thanks, I'll keep an eye out for progress on Monday.
Re: Unlimited Fibre but old ADSL speeds?
26-06-2017 1:18 PM
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I've now got an order placed for you and requested the activation as soon as possible. Once we receive confirmation of the activation date from our suppliers we'll let you know.
Thanks for your patience.
Re: Unlimited Fibre but old ADSL speeds?
13-07-2017 8:27 AM
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Thanks, that order was scheduled to be complete yesterday? Still got speeds as attached.
Re: Unlimited Fibre but old ADSL speeds?
13-07-2017 9:37 AM
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Re: Unlimited Fibre but old ADSL speeds?
13-07-2017 10:41 AM
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Thanks, that appears to have improved things as attached - not quite reached the promised 40mbps min but I'll keep trying at different times.
Re: Unlimited Fibre but old ADSL speeds?
13-07-2017 12:51 PM
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The service is capped at a maximum of 40Mbps (Advertised at up to 38Mbps) on Unlimited Fibre, however if you're testing over wireless 33Mbps might just be because the speeds would be lower over wireless compared to a wired connection.
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