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Unlimited Fibre Plus upgrade - slow speed

Snufflewort
Dabbler
Posts: 12
Registered: 19-06-2016

Unlimited Fibre Plus upgrade - slow speed

Hi,

I was upgraded to fibre on Monday, but speeds didn't increase above 18Mbps, so I chatted with a Plus Net adviser who reset something and it improved to 45mbps. Now it is down to 27Mbps, and an IP profile of 77Mbps. Something isn't quite right. Can you take a look please?

 

Thanks

7 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,522
Thanks: 671
Fixes: 60
Registered: 21-09-2009

Re: Unlimited Fibre Plus upgrade - slow speed

The thing they altered is the Plusnet line Speed which you can find here https://portal.plus.net/my.html?action=data_transfer_speed ( Login required) I would bookmark this link as Plusnet removed it from the Member Centre last year and it is handy to have to check against.

 

If that has been changed back down, then give them a call/Chat and get it changed again to the correct value. Once set correctly, then you will need to log onto the router, click "Disconnect", wait a minute and then click "Connect" to get the new speed values.

Snufflewort
Dabbler
Posts: 12
Registered: 19-06-2016

Re: Unlimited Fibre Plus upgrade - slow speed

Thanks. I just had a look and it is showing

Estimated line speed:80Mb (This may vary between 73.7Mb and 80Mb)

Current line speed:77.4 Mb

Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Unlimited Fibre Plus upgrade - slow speed

Can you try a single disconnect/reconnect and then try a wired speedtest to see what it's looking like now.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Snufflewort
Dabbler
Posts: 12
Registered: 19-06-2016

Re: Unlimited Fibre Plus upgrade - slow speed

Done that.

Results Image not loaded



1. Best Effort Test: -provides background information.

  Download Speed
  27.73 Mbps
   
0 Mbps 77.43 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 27.73 Mbps
 For your connection, the acceptable range of speedsis 61.95 Mbps-77.43 Mbps .
 Additional Information:
 IP Profile for your line is - 77.43 Mbps


2. Upstream Test: -provides background information.

  Upload Speed
  15.83 Mbps
   
0 Mbps 20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 15.83Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

 

Terranova667
Pro
Posts: 1,277
Thanks: 70
Fixes: 3
Registered: 19-02-2014

Re: Unlimited Fibre Plus upgrade - slow speed

Was the test done via Wi-Fi or Ethernet cable ?,

the BTW IP profile is as it should be and the plusnet profile matches so that isn't slowing you down.

If your using Wi-Fi have you tried manually setting the channel 1,6 or 11 are the best ones to use, the problem with Wi-Fi is it's prone to interference from many things which can lower the speed especially the further away from the router you are and if brick walls ect are involved.

Snufflewort
Dabbler
Posts: 12
Registered: 19-06-2016

Re: Unlimited Fibre Plus upgrade - slow speed

The speed test was executed on my PC connected via Ethernet plugged direct to the Home Hub

Snufflewort
Dabbler
Posts: 12
Registered: 19-06-2016

Re: Unlimited Fibre Plus upgrade - slow speed

Still no better! Can I downgrade and save £10 a month for the sake of a few extra Mbps