Unlimited Fibre Plus upgrade - slow speed
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Unlimited Fibre Plus upgrade - slow speed
07-07-2016 12:30 PM
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Hi,
I was upgraded to fibre on Monday, but speeds didn't increase above 18Mbps, so I chatted with a Plus Net adviser who reset something and it improved to 45mbps. Now it is down to 27Mbps, and an IP profile of 77Mbps. Something isn't quite right. Can you take a look please?
Thanks
Re: Unlimited Fibre Plus upgrade - slow speed
07-07-2016 12:35 PM
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The thing they altered is the Plusnet line Speed which you can find here https://portal.plus.net/my.html?action=data_transfer_speed ( Login required) I would bookmark this link as Plusnet removed it from the Member Centre last year and it is handy to have to check against.
If that has been changed back down, then give them a call/Chat and get it changed again to the correct value. Once set correctly, then you will need to log onto the router, click "Disconnect", wait a minute and then click "Connect" to get the new speed values.
Re: Unlimited Fibre Plus upgrade - slow speed
07-07-2016 12:50 PM
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Thanks. I just had a look and it is showing
Estimated line speed:80Mb (This may vary between 73.7Mb and 80Mb)
Current line speed:77.4 Mb
Re: Unlimited Fibre Plus upgrade - slow speed
07-07-2016 1:04 PM
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Can you try a single disconnect/reconnect and then try a wired speedtest to see what it's looking like now.
Re: Unlimited Fibre Plus upgrade - slow speed
07-07-2016 2:24 PM
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Done that.
1. Best Effort Test: -provides background information.
Download Speed | |
27.73 Mbps |
0 Mbps | 77.43 Mbps Max Achievable Speed |
Download speedachieved during the test was - 27.73 Mbps For your connection, the acceptable range of speedsis 61.95 Mbps-77.43 Mbps . Additional Information: IP Profile for your line is - 77.43 Mbps |
2. Upstream Test: -provides background information.
Upload Speed | |
15.83 Mbps |
0 Mbps | 20 Mbps Max Achievable Speed |
Upload speed achieved during the test was - 15.83Mbps Additional Information: Upstream Rate IP profile on your line is - 20 Mbps |
Re: Unlimited Fibre Plus upgrade - slow speed
07-07-2016 3:13 PM
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Was the test done via Wi-Fi or Ethernet cable ?,
the BTW IP profile is as it should be and the plusnet profile matches so that isn't slowing you down.
If your using Wi-Fi have you tried manually setting the channel 1,6 or 11 are the best ones to use, the problem with Wi-Fi is it's prone to interference from many things which can lower the speed especially the further away from the router you are and if brick walls ect are involved.
Re: Unlimited Fibre Plus upgrade - slow speed
07-07-2016 3:39 PM
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The speed test was executed on my PC connected via Ethernet plugged direct to the Home Hub
Re: Unlimited Fibre Plus upgrade - slow speed
11-07-2016 9:24 PM
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Still no better! Can I downgrade and save £10 a month for the sake of a few extra Mbps
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