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Unlimited Fibre Extra

emeritus
Newbie
Posts: 2
Registered: 17-12-2016

Unlimited Fibre Extra

Good Afternoon, following a transfer from "standard" PN broadband to Unlimited Fibre Extra, I am, at last, able to login to the service. I have a Plusnet Hub 1 which does connect at round about 27 Mb/s and would imagine that waiting for around 10 days will eventually bring the expected data transfer rate.  The WiFi is not at all to my satisfaction and I would prefer to have my Asus DSL AC68U back in operation.  I disconnected the PN Router prior to starting up the Asus which worked really well pre fibre.  Whilst the DSL light is permanently on and the Internet Connected lamps are illuminated, the data transfer rate is below 1Mb/s down, yet 9Mb/s Up.  I permitted the router to set itself up automatically and then used details from older PN posts to set up manually in the hope of improvement.  The router is on the latest firmware.  Is there anything else that I need to do to bring the download speed up to an acceptable [paid for] data transfer rate.  Thanks for reading my post and hopefully someone will be able to offer helpful advice.  Regards.

 

Maurice.

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
Fixes: 116
Registered: 22-08-2015

Re: Unlimited Fibre Extra

Hello there,

 

The broadband test I've run has indicated a speed below your estimate:

 

Sync Status In Sync
Downstream Speed 29.9 Mbps
Upstream Speed 10.6 Mbps

 

And, it's indicating a possible line fault still:

 

Voice Line Test Result Voice fault suspected - contact Voice CP to progress copper issue

 

Testing your line it appears the line fault is still in hand with Openreach. We've been asked to check for an update on the 19th. I've raised your fault ticket on your account back to our faults team to monitor.

 

Apologies for the inconvenience caused.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
emeritus
Newbie
Posts: 2
Registered: 17-12-2016

Re: Unlimited Fibre Extra

Thank you very much for the update, most welcome.  I look forward to the fix.  Your results mirror my own on the Hub 1 which was returned to service in order to watch a film on NowTV this afternoon.  I will keep the hub online until the issue is resolved after which I will try my Asus router again.  Regards.

 

Maurice.

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Unlimited Fibre Extra

I've just checked back on the fault and I can see one of my colleagues has spoken to our suppliers, we've been advised there is additional work needed that's due for tomorrow. Apologies this hasn't yet been fixed.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff