cancel
Showing results for 
Search instead for 
Did you mean: 

Unlimited Fibre Extra, speed well short of prediction

ALG
Newbie
Posts: 3
Registered: ‎17-08-2015

Unlimited Fibre Extra, speed well short of prediction

Hi
I had “Unlimited Fibre Extra” installed last Monday.
My estimated download speed is 74 Mbps and my download estimate was just under 20 Mbps.
My actual speeds are far short of the predictions and within the “Unlimited Fibre” package as you can see from the attached.
I only went for Unlimited Fibre Extra because of the large predicted speed benefits, which I am currently not receiving.
I am happy to be with Plusnet but disappointed with the performance I am getting.
Is there anything that can be done?
Thanks
Andrew



4 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,785
Thanks: 809
Fixes: 79
Registered: ‎21-09-2009

Re: Unlimited Fibre Extra, speed well short of prediction

What does this link say about your Plusnet speed
https://portal.plus.net/my.html?action=data_transfer_speed
They may have set up your account as the 40Mbps/2Mbps by mistake
Superuser
Superuser
Posts: 6,896
Thanks: 941
Fixes: 57
Registered: ‎30-07-2007

Re: Unlimited Fibre Extra, speed well short of prediction

Yup, that's looks suspiciously like you've been provisioned on the wrong product. I'm sure one one the PlusNet CRT people will be along shortly to sort it out. If not then give support a call...
ALG
Newbie
Posts: 3
Registered: ‎17-08-2015

Re: Unlimited Fibre Extra, speed well short of prediction

Hi georgelnx & Misterw, thanks for the amazingly quick responces
Phone exchangeTongueUTNEYEstimated line speed:74Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.)  - Checked on 2015-07-17 22:35:30Current line speed:37 Mb
Thought it possible my profile was set to the wrong package.
Andrew
ALG
Newbie
Posts: 3
Registered: ‎17-08-2015

Re: Unlimited Fibre Extra, speed well short of prediction

Update:
Spoke to the technical department, I had been setup correctly on the Fibre Extra at Plusnet but Open Reach were told I was on the 40 Mb/s package!
A request to upgrade me was passed to Open Reach at 16:30.
This should happen within 24 hours.  Smiley
Thanks for your assistance.
Andrew