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Unlimited Fibre Extra speed is atrocious

RJ1000
Dabbler
Posts: 12
Registered: 2 weeks ago

Unlimited Fibre Extra speed is atrocious

I upgraded my fibre from unlimited to unlimited Extra, hoping the speeds that were getting slower and slower would speed up. They did briefly, then went back to being super slow and inconsistent (Connection speed AND Ping). The number of times I have done a speed test with google et al. (even though I know traffic to them is given priority by broadband providers) and rebooted the router is becoming unacceptable. I need this fixed with the magic 'wrong profile' reason or a downgrade to the standard unlimited fibre contract as Extra is no better for me as it is. However, if all my Fibre experiences here are critically flawed ongoing I will have to leave and recommend others do so too.

18 REPLIES 18
dvorak
Moderator
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Re: Unlimited Fibre Extra speed is atrocious

If there’s an issue on your line then you’d only take that with you as most (aside from virgin) use the same equipment.

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RJ1000
Dabbler
Posts: 12
Registered: 2 weeks ago

Re: Unlimited Fibre Extra speed is atrocious

I appreciate the response. But whatever Virgin is doing is not my problem I'm afraid. I'm talking to Plusnet! Let's get this sorted.

Mustrum
Community Veteran
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Registered: ‎13-08-2015

Re: Unlimited Fibre Extra speed is atrocious

@RJ1000  have you done any basic troubleshooting?

Dial 17070 option 2, is the line quiet?

What speeds does your line support?  BT Broadband (btwholesale.com) post the results, hiding your phone number.

Post the results of the /advanced/troubleshooting/help desk tab - hide username and so on.

RJ1000
Dabbler
Posts: 12
Registered: 2 weeks ago

Re: Unlimited Fibre Extra speed is atrocious

All tests I can do pass. Clear line, filter, router all good

Mustrum
Community Veteran
Posts: 2,444
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Registered: ‎13-08-2015

Re: Unlimited Fibre Extra speed is atrocious

Whilst not as good as it could be, you should be getting decent speeds.

What did you do your speed test on?

If not on a directly wired device, have you tried that?

Your router has only been connected for 1 1/2hours, do you know why?

RJ1000
Dabbler
Posts: 12
Registered: 2 weeks ago

Re: Unlimited Fibre Extra speed is atrocious

I restarted it to get back on the internet. I find disconnecting and reconnecting helps because it puts me back to the top of the access list again with a fresh connection.

 

Google speedtest. Wired and wifi - same results ruling out interference or channel saturation.

 

Is there throttling applied to media or port types?

 

 

RJ1000
Dabbler
Posts: 12
Registered: 2 weeks ago

Re: Unlimited Fibre Extra speed is atrocious

RJ1000
Dabbler
Posts: 12
Registered: 2 weeks ago

Re: Unlimited Fibre Extra speed is atrocious

It has happened again on an important work Teams call.

RJ1000
Dabbler
Posts: 12
Registered: 2 weeks ago

Re: Unlimited Fibre Extra speed is atrocious

RJ1000
Dabbler
Posts: 12
Registered: 2 weeks ago

Re: Unlimited Fibre Extra speed is atrocious

And again. Is someone working on this and that's why it's going down repeatedly?

RJ1000
Dabbler
Posts: 12
Registered: 2 weeks ago

Re: Unlimited Fibre Extra speed is atrocious

Down again

dvorak
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Registered: ‎11-01-2008

Re: Unlimited Fibre Extra speed is atrocious

have you tried raising a fault at https://faults.plus.net ?
It will run some checks for you - can be done on your mobile if your connection is down.
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LaurenB
Plusnet Help Team
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Registered: ‎07-12-2017

Re: Unlimited Fibre Extra speed is atrocious

Hi @RJ1000, I am sorry for the issues with your service.

 

I can see there has been a number of drops in connection this morning but testing hasn't detected what may be causing this.

 

If not already done so I would advise to get connected into the test socket and log a fault here should the issue persist.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
RJ1000
Dabbler
Posts: 12
Registered: 2 weeks ago

Re: Unlimited Fibre Extra speed is atrocious

Thanks. Everything is submitted, waiting for further action.