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Unlimited Fibre Extra seems stuck on ~40 down ~2 up

FIXED
froodulous
Newbie
Posts: 3
Registered: 17-06-2018

Unlimited Fibre Extra seems stuck on ~40 down ~2 up

I upgraded to unlimited fibre extra, but I still seem to be getting speeds for unlimited fibre. I don't know if there is something up with my account, or if the line just cannot support the higher speeds. When I upgraded, it said the line should support it.

6 REPLIES
Gel
Seasoned Pro
Posts: 1,559
Thanks: 160
Fixes: 13
Registered: 02-08-2007

Re: Unlimited Fibre Extra seems stuck on ~40 down ~2 up

froodulous
Newbie
Posts: 3
Registered: 17-06-2018

Re: Unlimited Fibre Extra seems stuck on ~40 down ~2 up

Oh bother. Sorry about that. Is there a way to move it or should I just create a new question there?
Moderator
Moderator
Posts: 26,695
Thanks: 1,624
Fixes: 123
Registered: 14-04-2007

Re: Unlimited Fibre Extra seems stuck on ~40 down ~2 up

Moderator's note:

Topic moved from 'Broadband' to 'Fibre Broadband'.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: Unlimited Fibre Extra seems stuck on ~40 down ~2 up

Fix

Sorry to hear this.

It looks like the modify order wasn't placed so I've done this manually for you.

You should see faster speeds from tomorrow

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
froodulous
Newbie
Posts: 3
Registered: 17-06-2018

Re: Unlimited Fibre Extra seems stuck on ~40 down ~2 up

Just ran a speed test an I am now getting ~45 down and ~13 up, so it looks like this has worked. Thanks a lot.
Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 195
Registered: 01-01-2012

Re: Unlimited Fibre Extra seems stuck on ~40 down ~2 up

Glad to hear it's improved!

Let us know if you have any further issues

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team