Unlimited Fibre Extra only getting 30Mb down and 8Mb up
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Unlimited Fibre Extra only getting 30Mb down and 8Mb up
29-10-2017 11:18 AM
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I've been on Unlimited Fibre Extra since moving house almost 2 years ago, but the speeds have never been anywhere near what I was lead to believe. When the BT engineers came to configure the connection they told me I was right next to the exchange (or something like that), and that I should get a pretty decent connection.
It's been pretty consistent at around 30Mb down and 8Mb up, but those are probably the best speeds, but they are often worse than that
.
I'm now wondering if I downgrade to a cheaper package would I get the same speeds or would they then be even worse!
Any ideas what I can try or how downgrading might affect me?
Thanks in advance.
Re: Unlimited Fibre Extra only getting 30Mb down and 8Mb up
29-10-2017 11:29 AM - edited 29-10-2017 11:30 AM
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Distance to the exchange is pretty much irrelevant with FTTC, the main factor is how close you are to the cabinet.
Pop your number into http://dslchecker.bt.com/ and it will show the estimated speeds for your connection.
Re: Unlimited Fibre Extra only getting 30Mb down and 8Mb up
29-10-2017 12:10 PM
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Thanks for the reply Browni.
Now I think of it the engineer probably did say the cabinet was very close (not the exchange). But it was almost 2 years ago in the chaos of a house move so my memory is fuzzy
Have attached a screenshot of the results from dslchecker. Looking at the VDSL Range A (Clean) row (is this the correct bit?) it looks like my down speed is below the range (35.7 to 49.2 - mine is 30), but up speed is within the estimate (6.7 to 9.1 - mine is 8).
Could this indicate loss of signal quality in the wiring in my house perhaps?
Re: Unlimited Fibre Extra only getting 30Mb down and 8Mb up
29-10-2017 12:26 PM
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Is the 30Mb down and 8Mb up the sync speeds reported by the router or the results of a speed test? If it is the speed test result is that using a wired or wireless connection to the router?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Unlimited Fibre Extra only getting 30Mb down and 8Mb up
29-10-2017 12:55 PM
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It's been pretty consistent when I've tested it over the last couple of years. I notice steam games max download speed is 3.8Mb/s, and has never exceeded that.
Re: Unlimited Fibre Extra only getting 30Mb down and 8Mb up
29-10-2017 4:16 PM
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Hi there.
From testing your line, your router's in sync at:
Sync Status | In Sync |
Downstream Speed | 33.5 Mbps |
Upstream Speed | 8.7 Mbps |
So it's possible the loss of speed could be due to the house wiring. If you plug your router into the test socket as explained here that should rule out any internal wiring.
Failing that, best to report the fault to us at http://faults.plus.net
Re: Unlimited Fibre Extra only getting 30Mb down and 8Mb up
29-10-2017 4:56 PM
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How many phone sockets do you have? If more than one do you have anything plugged in to any of the other sockets?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Unlimited Fibre Extra only getting 30Mb down and 8Mb up
29-10-2017 5:25 PM
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Well, the plot thickens! I've connected the BT box to the test socket using a microfilter (have tried 2 different microfilters) but it fails to connect at all.
For what it's worth I have nothing else connected to the line, no home phone, just the BT box connected to the master socket.
There are 2 other phone sockets in the house, which I haven't tried, since I decided the master socket should be the best one to use.
Thanks for your help guys, I'll go ahead and open a fault ticket.
Cheers!
Re: Unlimited Fibre Extra only getting 30Mb down and 8Mb up
29-10-2017 5:38 PM
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Well, the plot thickens! I've connected the BT box to the test socket using a microfilter (have tried 2 different microfilters) but it fails to connect at all.
In that case it's possible the test socket isn't wired up.
Thanks for your help guys, I'll go ahead and open a fault ticket.
Let us know when you've done that and I'll take a look.
Re: Unlimited Fibre Extra only getting 30Mb down and 8Mb up
29-10-2017 5:58 PM
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Have gone through the troubleshooting process and sent all the details. Didn't get a ticket reference or anything though.
Thanks!
Re: Unlimited Fibre Extra only getting 30Mb down and 8Mb up
29-10-2017 6:13 PM
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You should be able to view the ticket from here: https://portal.plus.net/wizard/?p=search
Re: Unlimited Fibre Extra only getting 30Mb down and 8Mb up
29-10-2017 6:31 PM
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The test socket not working either suggests that the master socket isn't wired up properly, or if you've got an Openreach MK1/2/3 filtered faceplate on top of the master socket, then you need to also remove that filtered faceplate to get to the test socket.
Re: Unlimited Fibre Extra only getting 30Mb down and 8Mb up
30-10-2017 3:17 PM
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