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Unlimited Fibre Extra not reaching minimum speeds
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Unlimited Fibre Extra not reaching minimum speeds
03-09-2020 8:41 AM
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Hello
So after upgrading from unlimited fibre to fibre extra a few weels ago I have noticed my speed is only reaching 20mbps while the minimum guaranteed speed is 50mbps.
The day of the upgrade it was reaching 65-70mbps but from then on it has only been able to reach the 20mbps even after the 2 week period of tests.
I have done the btwholesale tests which show I should be getting up to 71.35mbps down. I have also checked all cables are connected properly etc but nothing has fixed the issue.
Any help is greatly appreciated.
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Re: Unlimited Fibre Extra not reaching minimum speeds
03-09-2020 10:44 AM
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Forgot to add this performance test report so here it is.
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