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Unlimited Fibre Extra not performing to my given product speed....

Plusnet Help Team
Plusnet Help Team
Posts: 1,858
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: Unlimited Fibre Extra not performing to my given product speed....

Further to my update, I've now updated the ongoing faults ticket for you here

 

We'll provide further updates once we have them, 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Grafter
Posts: 38
Thanks: 1
Registered: ‎18-11-2019

Slow fibre speed then go to www.testmy.net

Hi,

After moving to PN in Dec last year to take full use of my Fibre Broadband I find it is slower than the provider I left.

At PN I took the below package:

 

Product: Unlimited Fibre Extra

Estimated Download Range: 44 - 64Mbps

Estimated Upload Range: 8 - 10Mbps

Minimum Guaranteed Speed: 40Mbps

Current Line Speed (Download): 78Mbps

 

Since Sunday 12th January I have had a ticket open for slow speed and have slow speed.

I have done every thing asked at my end like plug laptop into BT outlet directly using a cable etc.. Had 2 BT engineers call at house to try and fix it but still the same.

I use www.testmy.net over weeks and it shows around 24MB/ps all the time.

PN keep saying that "this matter is resolved" and are closing the ticket but I am stuck with a slow Fibre Broadband connection.

So what now....

Thanks

 

Moderator
Moderator
Posts: 24,590
Thanks: 4,424
Fixes: 1,130
Registered: ‎11-01-2008

Re: Slow fibre speed then go to www.testmy.net


Moderators Note

Two topics in same subject merged from same OP

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Grafter
Posts: 38
Thanks: 1
Registered: ‎18-11-2019

Re: Slow fibre speed then go to www.testmy.net

So!!! why not, I am paying for somthing I am not getting. I would like it sorted but all PN want to do is close the ticket because they think its fixed.

Grafter
Posts: 38
Thanks: 1
Registered: ‎18-11-2019

Re: Speed has dropped

It only reaches 26Mbps or less and does not reach the speeds you may think it does.

 

My eyes are starting to bleed with this

Grafter
Posts: 38
Thanks: 1
Registered: ‎18-11-2019

Re: Speed has dropped

This is my speed just now..

Plusnet Help Team
Plusnet Help Team
Posts: 15,171
Thanks: 460
Fixes: 126
Registered: ‎27-04-2007

Re: Slow fibre speed then go to www.testmy.net

Hi there, 

 

Sorry to see the issues with this are ongoing. 

 

I've just had a read through the history of the issue and I just want to check if you've been able to tests speeds over a wired connection?

 

There was no specific mention of this so I just need to check that's been done. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Grafter
Posts: 38
Thanks: 1
Registered: ‎18-11-2019

Re: DSL down - Plusnet want to do home visit.

Can I have an engineer sent to my address to fix my problem of super slow fibre broadband from pn...

Moderator
Moderator
Posts: 24,590
Thanks: 4,424
Fixes: 1,130
Registered: ‎11-01-2008

Re: DSL down - Plusnet want to do home visit.


Moderators Note


Post split and moved from another thread to keep OPs posts on an issue in one place.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Grafter
Posts: 38
Thanks: 1
Registered: ‎18-11-2019

Re: DSL down - Plusnet want to do home visit.

Can I have an engineer sent to my address to fix my problem of super slow fibre broadband from pn..

Grafter
Posts: 38
Thanks: 1
Registered: ‎18-11-2019

Re: DSL down - Plusnet want to do home visit.

Can I have two  engineers sent to my address to fix my problem of super slow fibre broadband from pn..

Grafter
Posts: 38
Thanks: 1
Registered: ‎18-11-2019

Re: New Fibre order

Can I have an engineer sent to my address to fix my problem of super slow fibre broadband from pn..

Moderator
Moderator
Posts: 24,590
Thanks: 4,424
Fixes: 1,130
Registered: ‎11-01-2008

Re: New Fibre order


Moderators Note


Posts moved from other threads to keep comments in one place

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Plusnet Help Team
Plusnet Help Team
Posts: 1,957
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Fixes: 109
Registered: ‎26-03-2018

Re: New Fibre order

Hi @Andy2020,

 

I'm very sorry that you're still experiencing problems with your connection and for the delay in getting back to you on here. Having checked on your fault, I can see that when the line was last tested an external fault was found. This has been raised to our suppliers for further investigation and our faults team will contact you once we've received an update on this. It may be the case that they'll need to arrange an engineer visit at this stage.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team