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Unlimited Fibre Extra - low speed

jpinto
Newbie
Posts: 4
Registered: ‎23-03-2021

Unlimited Fibre Extra - low speed

Hi,

My Unlimited Fibre Extra broadband speeds are extremely slow, well below the minimum expected. How can this be fixed?

Thanks,

Joana

1 REPLY 1
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,354
Thanks: 160
Fixes: 65
Registered: ‎26-03-2018

Re: Unlimited Fibre Extra - low speed

Hi @jpinto,

I'm sorry to hear about this. I've run some tests on your line this afternoon and I haven't been able to locate any underlying faults, with the connection remaining stable and the download speed reaching the router at a rate of 79.9Mbps. When you're experiencing issues with the speeds, are you connecting over Wi-Fi or Ethernet cable to the router? Additionally, is this occurring across all of your devices, or only certain ones? If connecting over Wi-Fi, I'd recommend checking out this guide on how to make the most out of your Wi-Fi experience. It may also be worth splitting the frequencies your router is operating on and we have another guide on this here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team