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Unlimited Fibre Extra - line speed 26Mbs for days, Min Guaranteed 60+

FIXED
Newbie
Posts: 4
Thanks: 2
Fixes: 1
Registered: ‎30-04-2020

Unlimited Fibre Extra - line speed 26Mbs for days, Min Guaranteed 60+

Hello,

Looking on my Broadband page because my seepds seem very low it says my current speeds are 26Mbs.  How do I ask someone to look into this please?  I've routinely had 70Mbs over previous years.  

Understand you are busy at the moment but you are still taking my money for a faster service than you are providing.

 

Thanks

Rob

Tags (2)
1 REPLY 1
Newbie
Posts: 4
Thanks: 2
Fixes: 1
Registered: ‎30-04-2020

Re: Unlimited Fibre Extra - line speed 26Mbs for days, Min Guaranteed 60+

Fix

Tried calling again at 7pm on the off chance and got through.  Problem found and OpenReach ticket created.  Thanks PlusNet!