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Unlimited Fibre Extra dropping out

stonecross
Dabbler
Posts: 19
Thanks: 3
Registered: ‎21-05-2013

Unlimited Fibre Extra dropping out

Does anyone know why the PlusNet broadband connection has been so flaky since just before Christmas when I upgraded to Unlimited Fibre Extra? This is in the Retford, Nottinghamshire area.

It is particularly poor in the mornings when it drops out on average 7 or 8 times usually when I’m in a video meeting.

I’m not sure this is the service I signed up to!

3 REPLIES 3
Baldrick1
Seasoned Hero
Posts: 5,992
Thanks: 2,648
Fixes: 177
Registered: ‎30-06-2016

Re: Unlimited Fibre Extra dropping out

@stonecross 

Have you confirmed that this is a network problem and not a wireless issue? Are you connected via Ethernet or wireless? What are the lights on your hub doing?

stonecross
Dabbler
Posts: 19
Thanks: 3
Registered: ‎21-05-2013

Re: Unlimited Fibre Extra dropping out

Well, nothing has altered at my end, I upgraded from unlinited fibre (which I have happily been on for 5/6 years) to unlimited fibre extra and the problems appear to have started since Plusnet altered things at their end.

The router is directly connected via ethernet. The power light is orange when I am disconnected.

The dropout can last from a minute to 4/5 minutes.

stonecross
Dabbler
Posts: 19
Thanks: 3
Registered: ‎21-05-2013

Re: Unlimited Fibre Extra dropping out

Changing the Master Socket appears to have solved the problem - fingers crossed.