Unlimited Fibre Extra dropping out
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Unlimited Fibre Extra dropping out
05-02-2021 10:17 AM
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Does anyone know why the PlusNet broadband connection has been so flaky since just before Christmas when I upgraded to Unlimited Fibre Extra? This is in the Retford, Nottinghamshire area.
It is particularly poor in the mornings when it drops out on average 7 or 8 times usually when I’m in a video meeting.
I’m not sure this is the service I signed up to!
Re: Unlimited Fibre Extra dropping out
05-02-2021 12:14 PM
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Have you confirmed that this is a network problem and not a wireless issue? Are you connected via Ethernet or wireless? What are the lights on your hub doing?
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Re: Unlimited Fibre Extra dropping out
05-02-2021 1:49 PM
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Well, nothing has altered at my end, I upgraded from unlinited fibre (which I have happily been on for 5/6 years) to unlimited fibre extra and the problems appear to have started since Plusnet altered things at their end.
The router is directly connected via ethernet. The power light is orange when I am disconnected.
The dropout can last from a minute to 4/5 minutes.
Re: Unlimited Fibre Extra dropping out
22-02-2021 10:28 AM
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Changing the Master Socket appears to have solved the problem - fingers crossed.
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