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Unlimited Fibre Extra cutting out randomaly

UziAtake
Grafter
Posts: 29
Registered: ‎29-04-2020

Unlimited Fibre Extra cutting out randomaly

Recently I have upgraded my router from the PlusNet Hub One to a TP-LINK Archer VR2100 because of internet drop outs that happened 2-3 times a day which was effecting my father who has to teach students in online classes.

 

prior to my other post I am still experiencing drop outs on the new router, sometimes it just totally cuts out and all internet access is lost, sometimes I stay connected to everything but stuff like Discord (VoIP) starts lagging and other people's voice starts becoming very jumpy till its inaudible. This happened earlier and I managed to get this log : 

(partial lag / drop) 

2021-02-04 19:19:17 [7] PPP: rcvd [LCP EchoReq id=0x32 magic=0x4eeb2b17]
2021-02-04 19:19:17 [7] PPP: sent [LCP EchoRep id=0x32 magic=0x34677ca4]
2021-02-04 19:19:24 [7] PPP: sent [LCP EchoReq id=0xda magic=0x34677ca4]
2021-02-04 19:19:44 [6] Httpd: DNS 195.68.0.2 resolve timeout for dns.msftncsi.com
2021-02-04 19:19:46 [6] Httpd: DNS 8.8.8.8 resolve timeout for dns.msftncsi.com
2021-02-04 19:19:47 [7] PPP: rcvd [LCP EchoReq id=0x33 magic=0x4eeb2b17]
2021-02-04 19:19:47 [7] PPP: sent [LCP EchoRep id=0x33 magic=0x34677ca4]
2021-02-04 19:19:47 [6] Httpd: DNS 195.68.0.2 resolve succeed for dns.msftncsi.com
2021-02-04 19:19:47 [6] Httpd: DNS 195.68.0.2 resolve succeed for www.msftncsi.com
2021-02-04 19:19:47 [6] Httpd: NCSI response check succeed.
2021-02-04 19:19:54 [7] PPP: sent [LCP EchoReq id=0xdb magic=0x34677ca4]
2021-02-04 19:19:54 [7] PPP: rcvd [LCP EchoRep id=0xdb magic=0x4eeb2b17]
2021-02-04 19:20:04 [7] PPP: rcvd [LCP EchoReq id=0x34 magic=0x4eeb2b17]

(This error occured on the 3rd party DNS servers)

I had been testing the default Plusnet DNS but since it had crashed fully today I decided to try and switch out the DNS, these are what I used.  

Primary: 212.31.224.3

Secondary: 195.68.0.2

 

 

 

(Partial lag / drop out)

(This is using default Plusnet DNS)

  1. 2021-01-25 11:30:27 [6] Httpd: DNS 212.159.6.10 resolve succeed for dns.msftncsi.com
  2. 2021-01-25 11:30:29 [6] Httpd: DNS 212.159.6.10 resolve timeout for www.msftncsi.com
  3. 2021-01-25 11:30:29 [6] Httpd: DNS 8.8.8.8 resolve succeed for www.msftncsi.com

 

 

I really can't afford to keep having drop offs and cut outs during the day as it is affecting my dad's teaching and also my school learning.

If anymore logs are needed please let me know and I will be happy to provide anyone with any information that may be needed to help fix this problem.

 

 

Router (DSL View)

  Upstream Downstream
Current Rate (kbps) 8495 46727
Max Rate (kbps) 12122 65491
SNR Margin (dB) 8.9 5.7
Line Attenuation (dB) 25.7 13.4
Errors (pkts) 2 49955
2 REPLIES 2
UziAtake
Grafter
Posts: 29
Registered: ‎29-04-2020

Re: Unlimited Fibre Extra cutting out randomaly

My internet just dropped out again here is the log : 

 

2021-02-05 01:48:33 [6] Httpd: DNS 212.31.224.3 resolve succeed for dns.msftncsi.com
2021-02-05 01:48:33 [6] Httpd: DNS 212.31.224.3 resolve succeed for www.msftncsi.com
2021-02-05 01:48:33 [6] Httpd: NCSI response check succeed.
2021-02-05 01:48:35 [6] Httpd: DNS 212.31.224.3 resolve succeed for dns.msftncsi.com
2021-02-05 01:48:36 [6] Httpd: DNS 212.31.224.3 resolve succeed for www.msftncsi.com
2021-02-05 01:48:36 [6] Httpd: NCSI response check succeed.
2021-02-05 01:49:24 [6] Httpd: DNS 212.31.224.3 resolve succeed for dns.msftncsi.com
2021-02-05 01:49:24 [6] Httpd: DNS 212.31.224.3 resolve succeed for www.msftncsi.com
2021-02-05 01:49:24 [6] Httpd: NCSI response check succeed.
2021-02-05 02:14:27 [6] Httpd: DNS 212.31.224.3 resolve succeed for dns.msftncsi.com
2021-02-05 02:14:27 [6] Httpd: DNS 212.31.224.3 resolve succeed for www.msftncsi.com
2021-02-05 02:14:27 [6] Httpd: NCSI response check succeed.
2021-02-05 02:20:38 [5] DHCPD: Send ACK to 192.168.1.110
2021-02-05 02:20:38 [5] DHCPD: Send ACK to 192.168.1.111
2021-02-05 02:21:07 [6] PPP: Terminating on signal 15
2021-02-05 02:21:07 [6] PPP: Connect time 530.8 minutes.
2021-02-05 02:21:07 [6] PPP: Sent 625103941 bytes, received 621425254 bytes.
2021-02-05 02:21:07 [5] System: DSL Link Down
2021-02-05 02:21:11 [6] PPP: Terminating on signal 15
2021-02-05 02:21:13 [5] PPP: Connection terminated.
2021-02-05 02:21:13 [5] PPP: Release PPP unit success
2021-02-05 02:21:13 [5] PPP: Modem hangup
2021-02-05 02:21:15 [5] System: DSL Training
2021-02-05 02:21:38 [5] System: DSL Link Up us/ds 0/44611 kbps Type 64/65B PTM Annex B
2021-02-05 02:21:41 [6] PPP: sent [PADT session is 6595]
2021-02-05 02:21:41 [6] PPP: sent [PADI Host-Uniq(0x00005fd4)]
2021-02-05 02:21:46 [6] PPP: sent [PADI Host-Uniq(0x00005fd4)]
2021-02-05 02:21:56 [6] PPP: sent [PADI Host-Uniq(0x00005fd4)]
2021-02-05 02:22:16 [4] PPP: Timeout waiting for PADO packets
2021-02-05 02:22:16 [3] PPP: Unable to complete PPPoE Discovery
2021-02-05 02:22:16 [4] PPP: Connect script failed
2021-02-05 02:22:36 [6] PPP: sent [PADT session is 6595]
2021-02-05 02:22:36 [6] PPP: sent [PADI Host-Uniq(0x000060e6)]
2021-02-05 02:22:36 [6] PPP: rcvd [PADO PeerMac(f8-13-08-40-fe-a9)]
2021-02-05 02:22:36 [6] PPP: sent [PADR Host-Uniq(0x000060e6)]
2021-02-05 02:22:36 [6] PPP: rcvd [PADS SessionID(0x19c8)]
2021-02-05 02:22:36 [5] PPP: Connected to f8:13:08:40:fe:a9 via interface nas8.101
2021-02-05 02:22:36 [6] PPP: Using interface ppp1
2021-02-05 02:22:36 [5] PPP: Connect: ppp1 <--> nas8.101
2021-02-05 02:22:36 [6] PPP: CHAP authentication succeeded: CHAP authentication success
2021-02-05 02:22:36 [5] PPP: CHAP authentication succeeded
2021-02-05 02:22:36 [5] PPP: peer from calling number F8:13:08:40:FE:A9 authorized
2021-02-05 02:22:36 [5] PPP: local IP address 195.213.54.122
2021-02-05 02:22:36 [5] PPP: remote IP address 172.16.19.101
2021-02-05 02:22:36 [5] PPP: primary DNS address 212.159.6.10
2021-02-05 02:22:36 [5] PPP: secondary DNS address 212.159.6.9
2021-02-05 02:22:57 [6] PPP: Terminating on signal 15
2021-02-05 02:22:57 [6] PPP: Connect time 0.4 minutes.
2021-02-05 02:22:57 [6] PPP: Sent 153739 bytes, received 231044 bytes.
2021-02-05 02:22:57 [5] PPP: Connection terminated.
2021-02-05 02:22:57 [5] PPP: Release PPP unit success
2021-02-05 02:23:01 [6] PPP: sent [PADT session is 6600]
2021-02-05 02:23:01 [6] PPP: sent [PADI Host-Uniq(0x000062f7)]
2021-02-05 02:23:01 [6] PPP: rcvd [PADO PeerMac(f8-13-08-40-fe-a9)]
2021-02-05 02:23:01 [6] PPP: sent [PADR Host-Uniq(0x000062f7)]
2021-02-05 02:23:01 [6] PPP: rcvd [PADS SessionID(0x19c9)]
2021-02-05 02:23:01 [5] PPP: Connected to f8:13:08:40:fe:a9 via interface nas8.101
2021-02-05 02:23:01 [6] PPP: Using interface ppp1
2021-02-05 02:23:01 [5] PPP: Connect: ppp1 <--> nas8.101
2021-02-05 02:23:01 [6] PPP: CHAP authentication succeeded: CHAP authentication success
2021-02-05 02:23:01 [5] PPP: CHAP authentication succeeded
2021-02-05 02:23:01 [5] PPP: peer from calling number F8:13:08:40:FE:A9 authorized
2021-02-05 02:23:01 [5] PPP: local IP address 195.213.54.122
2021-02-05 02:23:01 [5] PPP: remote IP address 172.16.19.101
2021-02-05 02:23:01 [5] PPP: primary DNS address 212.159.6.10
2021-02-05 02:23:01 [5] PPP: secondary DNS address 212.159.6.9
2021-02-05 02:23:33 [6] Httpd: DNS 212.159.6.10 resolve succeed for dns.msftncsi.com
2021-02-05 02:23:33 [6] Httpd: DNS 212.159.6.10 resolve succeed for www.msftncsi.com
2021-02-05 02:23:33 [6] Httpd: NCSI response check succeed.

UziAtake
Grafter
Posts: 29
Registered: ‎29-04-2020

Re: Unlimited Fibre Extra cutting out randomaly

It briefly went down again, this is back on Plusnet DNS:

 

13 2021-02-05 11:32:26 HTTPD Information DNS 8.8.8.8 resolve timeout for dns.msftncsi.com
14 2021-02-05 11:32:24 HTTPD Information DNS 212.159.6.10 resolve timeout for dns.msftncsi.com

 

 

  Upstream Downstream
Current Rate (kbps) 8495 44611
Max Rate (kbps) 11977 70495
SNR Margin (dB) 8.8 6.2
Line Attenuation (dB) 25.8 13.4
Errors (pkts) 0 24580