Unlimited Fibre Extra & Phone Package Order - Progress?

[#1]

Hello,
We ordered the above products on 31 January. The phone line was switched over fairly quickly, however we've heard nothing regarding the fibre broadband and it's now almost a month ago! We received the initial confirmation email, and we've been monitoring the order tracker, however it only states:
'Your order is being prepared. We've got everything we need to place your broadband order. We'll process this shortly.'
It's been like that for at least 3 weeks now, is that normal? Help!!
Edit: Never mind, it appears that Plusnet's system rejected the switch, however a manual check showed no problems. Had to start the 10 working days wait again tho, oh well...

[#2]

Hi periotti,
I'm sorry things haven't progressed for you, it looks like this may be due to a system issue which we've become aware of.
I'm flagging this up to our provisioning team now to get the orders placed manually ASAP.
Apologies for the delay.