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Unlimited Fibre Extra Speed

Embattle
Newbie
Posts: 3
Registered: ‎23-01-2017

Unlimited Fibre Extra Speed

I was wondering if it is normal for the current line speed to be 78mb but only get 65mb in assorted speed tests?

5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Unlimited Fibre Extra Speed

Hello @Embattle A warm welcome to the community forums first of all

 

The current line speed on your Member Centre (known as the connection profile on our side) should automatically adjust to your sync rate every few days. If your speed is within your estimates then that's nothing to worry about.

 

If you would like me to run a few tests down your line, please feel free to private message with your Username.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Embattle
Newbie
Posts: 3
Registered: ‎23-01-2017

Re: Unlimited Fibre Extra Speed

Thanks I'll message you the username just to check if possible.

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Unlimited Fibre Extra Speed

No problems.

 

Thank you for your PM @Embattle

 

The below test results indicate you're getting a pretty high sync rate of 70.5 Mbps and there's essentially no fault detected.

 

xDSL Status Summary

     

Circuit Sync Status

: In Sync

Downstream Line Rate

: 70.5

Upstream Line Rate

: 20.0

 

GEA Details

     

Bridge Tap

: Not Detected

Radio Frequency Ingress

: Not Detected

Repetitive Electrical Impulse Noise

: Not Detected

Copper Line Test Result

: Pass

NTE Power Status

: PowerOn

Crosstalk

: Not Detected

 

Your speed estimate indicates a speed of between 60.1 Mbps and 79.1 Mbps which your sync speed is falling towards the top end.

 

Just for the sake of clarity on the Member Centre, I've manually updated the connection profile to 70000 kbps.

 

I hope this helps.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Embattle
Newbie
Posts: 3
Registered: ‎23-01-2017

Re: Unlimited Fibre Extra Speed

Thanks for checking.

 

I thought the messy phone box might be a problem but I guess it passed that test in terms of Copper line test.

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: ‎22-08-2015

Re: Unlimited Fibre Extra Speed

No problems. Smiley

 

Anything else I can help with, please feel free to let me know.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff