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Unlimited Fibre Extra - Slow Speeds

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Dabbler
Posts: 19
Thanks: 2
Registered: ‎06-03-2019

Unlimited Fibre Extra - Slow Speeds

Hello again,

Unfortunately, I am again getting slow download speeds over my Unlimited Fibre Extra connection. Today I am getting:

  • 32.5 Mbps down
  • 14.2 Mbps up

It has been much the same for about a week. Could this please be investigated?

Thanks 🙂

1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 1,826
Thanks: 192
Fixes: 78
Registered: ‎06-08-2018

Re: Unlimited Fibre Extra - Slow Speeds

Hello there @yamplus

Thanks for reaching out to us here. 

I'm sorry to read you're having trouble with your speeds. Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net  

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team