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Unlimited Fibre Extra - Slow Download Speeds

Newbie
Posts: 4
Registered: ‎18-06-2016

Unlimited Fibre Extra - Slow Download Speeds

Hello,

For the past few days, my Unlimited Fibre Extra download speeds have been around half of what they usually are. I usually get around 40mbps download but it has been around 20mbps since the beginning of the week.

Upload speeds are fine. I completed a speed test using the link in the troubleshooter (screenshot attached), but it states the IP Profile for the line is 20mbps which is obviously not correct.

speedtest.jpg

If anyone is able to look into this for me, I would be very grateful.

Thanks!