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Unlimited Fibre Extra Not Upgraded
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Unlimited Fibre Extra Not Upgraded
24-03-2021 4:15 PM
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Just changed fibre package to unlimited extra but shortly after I got this question put on my account.
System User - Automated Script Pool
4:05pm, Tuesday 23 Mar 2021
[internal note]
A modify order on this account was unsuccessful.
The reason given was "Openreach Modem is not a modifiable parameter.".
Modify order type:
An attempted move from ADSL 1 on WBC to ADSL2+An attempt to change the upstream capping
Please check why the order has been rejected and contact the customer.
It's now 24 hours since I swapped and still no change in speeds even after reseting router.
Can anyone help.
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Re: Unlimited Fibre Extra Not Upgraded
25-03-2021 6:41 PM
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Are Plusnet support on strike. No one seems to be replying to open tickets. Over 48 hours and still no upgrade ☹️
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