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Unlimited Fibre Extra - Frequent dropouts

caldersey
Dabbler
Posts: 22
Thanks: 4
Registered: ‎17-04-2016

Unlimited Fibre Extra - Frequent dropouts

I got switched over to unlimited fibre yesterday and in the past 24 hours have had frequent dropouts where the orange light and b indicator on the router comes on then returns to blue restoring the connection.

I understand that it can take 10 days for the speed to to settle but surely my connection shouldn't be dropping like this? I had no problems at all on my previous ADSL connection.

8 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,675
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Unlimited Fibre Extra - Frequent dropouts

Checking the connection logs for your line show a number of disconnections, however they seem to be around the same time both yesterday and today:

 

Can you think of anything local that may happen around those times? Are you connected to the master socket at the moment?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
caldersey
Dabbler
Posts: 22
Thanks: 4
Registered: ‎17-04-2016

Re: Unlimited Fibre Extra - Frequent dropouts

Not connected to the master socket and I can't think of anything happening locally. This only became a problem since I moved over to unlimited fibre extra.

Community Gaffer
Community Gaffer
Posts: 17,675
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Unlimited Fibre Extra - Frequent dropouts

Not connected to the master socket

Can you connect to it and see if the disconnections still continue? If we were to investigate a fault this is one of the first steps we'd ask.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
caldersey
Dabbler
Posts: 22
Thanks: 4
Registered: ‎17-04-2016

Re: Unlimited Fibre Extra - Frequent dropouts

Plugged into the master socketc as you asked and I've already had two disconnects.

caldersey
Dabbler
Posts: 22
Thanks: 4
Registered: ‎17-04-2016

Re: Unlimited Fibre Extra - Frequent dropouts

Still dropping out. It also seems to drop whenever we use our home phone.

masm50
Newbie
Posts: 7
Registered: ‎16-01-2017

Re: Unlimited Fibre Extra - Frequent dropouts

Do you have a filter plugged in?

caldersey
Dabbler
Posts: 22
Thanks: 4
Registered: ‎17-04-2016

Re: Unlimited Fibre Extra - Frequent dropouts

Yes, filters in all used sockets.

DS
Pro
Posts: 641
Thanks: 123
Fixes: 8
Registered: ‎06-01-2017

Re: Unlimited Fibre Extra - Frequent dropouts

When Chris suggested that you try it in the master socket, did you also try the test point in that socket?

If you didn't try the test point, it would be worth checking.

Also, it might be worth googling 'bellwire removal' being as you have phones in various sockets.