Unlimited Fibre Extra - Frequent dropouts
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Unlimited Fibre Extra - Frequent dropouts
11-01-2017 11:35 AM
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I got switched over to unlimited fibre yesterday and in the past 24 hours have had frequent dropouts where the orange light and b indicator on the router comes on then returns to blue restoring the connection.
I understand that it can take 10 days for the speed to to settle but surely my connection shouldn't be dropping like this? I had no problems at all on my previous ADSL connection.
Re: Unlimited Fibre Extra - Frequent dropouts
11-01-2017 11:56 AM
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Checking the connection logs for your line show a number of disconnections, however they seem to be around the same time both yesterday and today:
Can you think of anything local that may happen around those times? Are you connected to the master socket at the moment?
Re: Unlimited Fibre Extra - Frequent dropouts
11-01-2017 12:04 PM
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Not connected to the master socket and I can't think of anything happening locally. This only became a problem since I moved over to unlimited fibre extra.
Re: Unlimited Fibre Extra - Frequent dropouts
11-01-2017 12:06 PM
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Not connected to the master socket
Can you connect to it and see if the disconnections still continue? If we were to investigate a fault this is one of the first steps we'd ask.
Re: Unlimited Fibre Extra - Frequent dropouts
11-01-2017 12:43 PM
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Plugged into the master socketc as you asked and I've already had two disconnects.
Re: Unlimited Fibre Extra - Frequent dropouts
17-01-2017 10:12 AM
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Still dropping out. It also seems to drop whenever we use our home phone.
Re: Unlimited Fibre Extra - Frequent dropouts
18-01-2017 6:10 PM
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Do you have a filter plugged in?
Re: Unlimited Fibre Extra - Frequent dropouts
18-01-2017 6:31 PM
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Yes, filters in all used sockets.
Re: Unlimited Fibre Extra - Frequent dropouts
18-01-2017 7:32 PM
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When Chris suggested that you try it in the master socket, did you also try the test point in that socket?
If you didn't try the test point, it would be worth checking.
Also, it might be worth googling 'bellwire removal' being as you have phones in various sockets.
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