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Unlimited Fibre Extra - End of week one - Poor speeds

KD
Newbie
Posts: 3
Registered: ‎15-04-2018

Unlimited Fibre Extra - End of week one - Poor speeds

From my Plusnet account I see:

Estimated line speed:80Mb (This may vary between 60Mb and 80Mb) - Checked on 2018-03-21 17:04:03

Current line speed:78 Mb

 

Also from Plusnet account:

Service

Unlimited Fibre Extra

Your Minimum Guaranteed Access Line Speed:54.7Mb

 

DSL line status on my router has shown 35.8Mbps downstream for most of the week, this morning  it is 33.15Mbps. 

Speedtest by Ookla shows 30.65 Mbps 

How long do I need to wait before raising a help ticket?

 

 

 

6 REPLIES
Baldrick1
Seasoned Champion
Posts: 1,700
Thanks: 737
Fixes: 58
Registered: ‎30-06-2016

Re: Unlimited Fibre Extra - End of week one - Poor speeds

Welcome to the forum.

The 10 day training period you may have read about is a myth with respect to fibre. There is a problem somewhere so you need to do some basic tests to check if the problem is either with your set up or external to your property.  I have just been posting elsewhere with the following which will probably help you too:

https://community.plus.net/t5/Fibre-Broadband/Slow-speed-again/m-p/1531443#M74350

KD
Newbie
Posts: 3
Registered: ‎15-04-2018

Re: Unlimited Fibre Extra - End of week one - Poor speeds

Thank you. I'll give that a try and report back.

Plusnet Help Team
Plusnet Help Team
Posts: 5,801
Thanks: 559
Fixes: 212
Registered: ‎01-01-2012

Re: Unlimited Fibre Extra - End of week one - Poor speeds

Sorry to hear your speeds are lower than expected.

I've tested your line and it's showing a potential external issue.

We've raised this for further investigation and we'll update you as soon as we know more.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
KD
Newbie
Posts: 3
Registered: ‎15-04-2018

Re: Unlimited Fibre Extra - End of week one - Poor speeds

Thanks for prompt response. Very pleasant and efficient Openreach chap has just been. Sorted out new master socket and reset profile. Speed now 44Mbps download on ethernet. A big improvement on the previous 31Mbps but not quite the minimum offered of 55Mbps. Master socket is the sole connect point in the house.

 

6. Data rate: 16927 / 47468
7. Maximum data rate: 16967 / 46957
8. Noise margin: 6.0 / 5.9
9. Line attenuation: 19.2 / 17.5
10. Signal attenuation: 19.1 / 17.5

 

Anything else that can be done?

 

Thanks

Ken

Plusnet Staff
Plusnet Staff
Posts: 10
Thanks: 2
Registered: ‎02-12-2016

Re: Unlimited Fibre Extra - End of week one - Poor speeds

Glad to hear the issue is on the way to being resolved. If the socket has only been replaced today, we recommend waiting 24 hours for the speeds to settle. If this time tomorrow you're still not hitting the Minimum Guaranteed Access Line Speeds, let us know and we can take another look!

 Kathleen Grief
 Plusnet Support
Plusnet Help Team
Plusnet Help Team
Posts: 9,178
Thanks: 2,884
Fixes: 458
Registered: ‎21-04-2017

Re: Unlimited Fibre Extra - End of week one - Poor speeds

Hi Ken.

As your router is in sync at a slower than expected speed and our tests aren't finding the cause of the problem, we'll need to arrange another engineer visit to further investigate.

I'll update your fault ticket here shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team