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Unlimited Fibre Download speed issue.

Thomasjames
Newbie
Posts: 3
Thanks: 1
Registered: 05-09-2016

Unlimited Fibre Download speed issue.

Hi Plusnet community!

I upgraded from a normal broadband to a fibre broadband (stayed with plusnet) and it all went through about a week ago.
Having done a speed test several times over the last week it appears my download hasn't changed, yet the ping and the upload speed have!
I'm getting results such as
Ping: 20ms
Download: 3.8 Mbps
Upload: 8.5 Mbps

 

When the download is estimated between 50-80 Mbts.
The current speed is what i used to get with the old package.

 

Perhaps I need a line check, or is something else wrong?
I am using the plusnet hub 1 that plusnet sent with a order.

 

Thanks,

Tom.

6 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,379
Thanks: 586
Fixes: 53
Registered: 21-09-2009

Re: Unlimited Fibre Download speed issue.

@Thomasjames

Welcome to the forums.

What does the Plusnet Line Speed say for your current line speed at https://portal.plus.net/my.html?action=data_transfer_speed

I would suspect it says 3.8Mb or so. If so , get on to Plusnet and get it changed. Once they have done that, and you have verified it using the link above then either a reboot of the router or preferably log onto the router, click disconnect wait 30 seconds and click connect.

The Plusnet line speed should be something similar to your BTW IP Profile download speed

Thomasjames
Newbie
Posts: 3
Thanks: 1
Registered: 05-09-2016

Re: Unlimited Fibre Download speed issue.

Indeed, this is what it says:

Estimated line speed:70Mb (This may vary between 54.5Mb and 70.4Mb) - Checked on 2016-08-20 20:31:41
Current line speed:4 Mb

How to I get them to change it? just by phone or webchat?

Thanks for your help

rongtw
Seasoned Hero
Posts: 6,538
Thanks: 1,265
Fixes: 12
Registered: 01-12-2010

Re: Unlimited Fibre Download speed issue.

Hopefully Staff here will pick it up Smiley  and sort it out , Thumbs Up

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SpendLessTime
Aspiring Hero
Posts: 2,379
Thanks: 586
Fixes: 53
Registered: 21-09-2009

Re: Unlimited Fibre Download speed issue.

If it isn't picked up here, then either Chat, phone, Twitter or Facebook. Loads of options. Smiley

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Unlimited Fibre Download speed issue.

Can you try a single disconnect/reconnect and see what the speeds are like after that.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Thomasjames
Newbie
Posts: 3
Thanks: 1
Registered: 05-09-2016

Re: Unlimited Fibre Download speed issue.

It seems to have fixed over night, did a restart anyway and it all seems well.

Thanks for the help guys Smiley!