Unlimited Fibre -Broken

[#1]

Hya,

We subscribe to the unlimited fibre package and were getting really decent speeds.  Now we have no dial tone at all on our line and the Line Speed Test says:

High-speed Broadband

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Estimated line speed: There's no speed estimate currently held on your account. Current line speed: 7.9 Mb

Something aint right, what can we do?  Tried calling support to be told a 45 min queue time and lines close at 10pm.

Seems to have downgraded itself to non fibre.  Surprised it's working.  Router screenshot attached. 

Claire x

[#2]

If there's no dial tone that's obviously a fault so try this, it should report on your behalf.

[#3]

Thanks, will need to phone support as the only other option is a "chat now" button which is disabled.  Interestingly, when I now check my Post Code and House Number on the "fibre" rollout, says unavailable....I was the first in my cabinet to go live though, ages ago.

Claire.

[#4]

Hi Claire.

Testing your line is showing your service to be on fibre still, but there seems to be a potential line fault.

I'll report this to Openreach and I'll send you an e-mail soon.