Unlimited Fibre -Broken
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Unlimited Fibre -Broken
28-11-2017 10:06 PM
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Hya,
We subscribe to the unlimited fibre package and were getting really decent speeds. Now we have no dial tone at all on our line and the Line Speed Test says:
High-speed Broadband
Something aint right, what can we do? Tried calling support to be told a 45 min queue time and lines close at 10pm.
Seems to have downgraded itself to non fibre. Surprised it's working. Router screenshot attached.
Claire x
Re: Unlimited Fibre -Broken
28-11-2017 10:27 PM
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If there's no dial tone that's obviously a fault so try this, it should report on your behalf.
Re: Unlimited Fibre -Broken
28-11-2017 10:43 PM
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Thanks, will need to phone support as the only other option is a "chat now" button which is disabled. Interestingly, when I now check my Post Code and House Number on the "fibre" rollout, says unavailable....I was the first in my cabinet to go live though, ages ago.
Claire.
Re: Unlimited Fibre -Broken
29-11-2017 2:07 PM
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Hi Claire.
Testing your line is showing your service to be on fibre still, but there seems to be a potential line fault.
I'll report this to Openreach and I'll send you an e-mail soon.
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