Unlimited Extra Fibre.

[#1]

Hi @Sparkrace22

It's certainly possible that the firmware version you have may affect the wifi aspect of your connection, however, the issue we're seeing at present is with your physical connection to the exchange, which the firmware would have no influence over.

At this stage, I'd recommend testing your speed after the engineer visit and we can pick it up from there if you still find that you're experiencing issues.

Best wishes

Dave

[#2]

Thank you Dave for your reply

hopefully BT can sort this issue out, really strange last night, speed was only 21.3Mbps @ 7.25pm ,then later it increased by 6Mbps!

And this morning 27.6Mbps 

[#3]

BRILLIANT BT ENGINEER

Checked my junction box outside front door, copper connections poor,

Inside Master socket again, poor copper connections, New Master Socket/Filter fitted a/c faulty

My speed test now jumped up from 27.1 mbps to 38.2Mbps, BIG Improvement!  

Actual BT speed on Engineers box, was 42Mbps

So Job well done,

Now have a decent Fibre Extra Speed

Thank You to all concerned at PlusNet for attending to this matter.

Hope my speed continues to improve

[#4]

Cheers for the feedback, I'm glad to see your speeds have improved and the engineer was helpful. If you want to pass your feedback on to Openreach, I'd recommend filling out this formwize: https://www.formwize.com/run/survey3.cfm?idx=505d040e0a0e0c