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Unlimited Broadband Extra - Slow speed

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Newbie
Posts: 2
Registered: ‎18-09-2020

Unlimited Broadband Extra - Slow speed

As the title says, I am paying for 80mb/s but am only receiving about 27.3mb/s. It has been this way for some weeks. Is there anything you can do to increase the speed. Thank you.

7 REPLIES 7
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Aspiring Pro
Posts: 549
Thanks: 51
Fixes: 2
Registered: ‎03-12-2014

Re: Unlimited Broadband Extra - Slow speed

I have posted a similar issue, I see that others have too. There seems to be a general slow down and in some cases this looks quite spectacular. It could be that with our changed circumstances due to Covid-19 that more have upgraded to FTTC and the slowdown is increased use or interference. I think if it was increased use reducing capacity there would be faster periods during the day or especially night, so maybe interference, but I see my profile is being reduced bit by bit, that could be DLM or it could be human intervention.

I looked at BT a month or so ago to see what speeds they were offering. Back then if memory serves it was around 43Mbps, yesterday it was exactly the speed that my PlusNet connection is delivering and the speed set on my profile. So BT is perhaps behind the speed drop? Cynics say that FTTC is being slowed down to make FTTP more attractive when it becomes available.

It is not available at my address seemingly but is available to order at some addresses further along the road on my Exchange. If there is increased take up of FTTP do you suppose the freed-up capacity on FTTC will result in faster speeds?

I don't.  

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Plusnet Help Team
Plusnet Help Team
Posts: 1,909
Thanks: 332
Fixes: 107
Registered: ‎26-03-2018

Re: Unlimited Broadband Extra - Slow speed

Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Aspiring Pro
Posts: 181
Thanks: 44
Fixes: 2
Registered: ‎20-04-2020

Re: Unlimited Broadband Extra - Slow speed

@Jiggy28sh  and @danludlow 

I suggest you log your problem via the link given by @EmilyD  and in the notes say what your minimum guaranteed speed is supposed to be per your original contract renewal email. They will then look into it and check your line.

But ensure you are testing via an ethernet cable direct to the router and *not* Wi-Fi as Wi-Fi is customer responsibility as they have no control over it.

 

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Aspiring Pro
Posts: 549
Thanks: 51
Fixes: 2
Registered: ‎03-12-2014

Re: Unlimited Broadband Extra - Slow speed

Thanks for your advice @wakeman 

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Hooked
Posts: 5
Thanks: 1
Registered: ‎09-07-2014

Re: Unlimited Broadband Extra - Slow speed

Same issue here now less than 10mbps this evening. Total frustration....

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Plusnet Help Team
Plusnet Help Team
Posts: 393
Thanks: 48
Fixes: 23
Registered: ‎30-03-2020

Re: Unlimited Broadband Extra - Slow speed

Hi @pl1974 Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net

 Noor
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎18-09-2020

Re: Unlimited Broadband Extra - Slow speed

Hi all, thanks for the replies. My connection should be 78mb/s. I live in a small village of only 70 ish houses and am less than 200 metres for the cabinet. My connection shouldn't suffer that much surely. Am on nights and can't get into faults atm from work. Will try what EmilyD suggests later on when I'm off.

I only test my connection using a cat 5a Ethernet cable with all Wi-Fi equipment turned off.

Thanks again all.