cancel
Showing results for 
Search instead for 
Did you mean: 

Unhappy with speeds! Constant drop of connection

waqa786
Hooked
Posts: 8
Fixes: 1
Registered: 26-01-2017

Unhappy with speeds! Constant drop of connection

Can a plus net staff reply im only getting 16mb down from 50mb im getting constant drop of Internet dsl connection just recently joined plusnet from talktalk please reply.
7 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Unhappy with speeds! Constant drop of connection

Hi there,

 

Looking at your estimates I'd expect you to be connecting at between 35.5 and 50.7Mb/s.

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

WBC FTTC 18x2 Provide Availability

WBC FTTC 18x2 Sim Availability

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 50.7 35.5 11.8 7.5 34.2 Available -- -- -- --

 

When we test your line we can see you are connected through at 46.9Mb/s, so within that range.

 

 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0001
Description GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 46.9 Mbps
Upstream Speed 19.1 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 644.7
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence From 21:15 to 22:15
Interference Location Customer Premise
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Profile Name 0.128M-80M Downstream, Interleaving High - 0.128M-20M Upstream, Interleaving On
Time Stamp 2017-01-17T14:30:00

 

Are the speedtests you're seeing over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
waqa786
Hooked
Posts: 8
Fixes: 1
Registered: 26-01-2017

Re: Unhappy with speeds! Constant drop of connection

Its wired tested using laptop and pc
waqa786
Hooked
Posts: 8
Fixes: 1
Registered: 26-01-2017

Re: Unhappy with speeds! Constant drop of connection

Its funny though as upload is fine which readings im getting are 21+ but download are stuck at 15mb-16 wireless or wired
waqa786
Hooked
Posts: 8
Fixes: 1
Registered: 26-01-2017

Re: Unhappy with speeds! Constant drop of connection

Any update on this please
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Unhappy with speeds! Constant drop of connection

Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
waqa786
Hooked
Posts: 8
Fixes: 1
Registered: 26-01-2017

Re: Unhappy with speeds! Constant drop of connection

ive just turned my router of for 30min and back on and can see difference in speed from  16mb to 45mb Smiley but when browsing or downloading the connection drops I've removed the router and have inserted an openreach modem with the router and still getting slow browsing and drop connection when downloading a file . here are screenshots form bt speed test also i have included pictures from the router sync/errors hope this helps

the router i have is a tplink vr600

waqa786
Hooked
Posts: 8
Fixes: 1
Registered: 26-01-2017

Re: Unhappy with speeds! Constant drop of connection

Any update on this please as im still having problems