Unhappy with speeds! Constant drop of connection

[#1]

Can a plus net staff reply im only getting 16mb down from 50mb im getting constant drop of Internet dsl connection just recently joined plusnet from talktalk please reply.

[#2]

Hi there,

Looking at your estimates I'd expect you to be connecting at between 35.5 and 50.7Mb/s.

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Handback Threshold(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	WBC FTTC 18x2 Provide Availability	WBC FTTC 18x2 Sim Availability	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	50.7	35.5	11.8	7.5	34.2	Available	--	--	--	--

When we test your line we can see you are connected through at 46.9Mb/s, so within that range.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0001
Description	GEA service test completed and no fault found but unable to check for customer equipment connected to modem.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	46.9 Mbps
Upstream Speed	19.1 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	644.7
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Reasonable
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From 21:15 to 22:15
Interference Location	Customer Premise
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Profile Name	0.128M-80M Downstream, Interleaving High - 0.128M-20M Upstream, Interleaving On
Time Stamp	2017-01-17T14:30:00

Are the speedtests you're seeing over a wired or wireless connection?

[#3]

Its wired tested using laptop and pc

[#4]

Its funny though as upload is fine which readings im getting are 21+ but download are stuck at 15mb-16 wireless or wired

[#5]

Any update on this please

[#6]

Can you run a BT Speedtest for me, ensuring you do the further diagnostics test after the first one completes. This stores the results on the supplier system and allows us to use this to report the fault.

[#7]

ive just turned my router of for 30min and back on and can see difference in speed from  16mb to 45mb but when browsing or downloading the connection drops I've removed the router and have inserted an openreach modem with the router and still getting slow browsing and drop connection when downloading a file . here are screenshots form bt speed test also i have included pictures from the router sync/errors hope this helps

the router i have is a tplink vr600

[#8]

Any update on this please as im still having problems