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Unexpected router delivered!!!

Community Veteran
Posts: 46
Thanks: 2
Registered: ‎07-08-2015

Unexpected router delivered!!!

I've had PN fibre broadband since last August, via self-install with a TP-Link combined modem/router. It works just fine.

I was surprised when, a week ago, I had a text from PN saying that my router was in the post. What? I've not ordered a router! So thought it must be a mistake.

However, a couple of days later, a PN fibre router was duly delivered to me. I do not need or want this router.

Anyone from PN care to advise why I was sent this? And would you like it back?

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Unexpected router delivered!!!

Hi fishyweb,

 

I can't see why this happened but I will speak with our products team ASAP to see if we can get to the bottom of this.

 

Sorry for any confusion and I've dispatched a postage paid returns bag to get the router back to us.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 46
Thanks: 2
Registered: ‎07-08-2015

Re: Unexpected router delivered!!!

Well, the returns bag never arrived! Can you try sending another?