cancel
Showing results for 
Search instead for 
Did you mean: 

Under extra features > Pro Addon "remove this bolt-on" doesn't work, never finishes loading

Highlighted
Newbie
Posts: 2
Registered: ‎14-06-2020

Under extra features > Pro Addon "remove this bolt-on" doesn't work, never finishes loading

when I visit plus.net/AddOns.html and try to remove the Pro Add On by clicking "remove this bolt-on" a white loading bar shows up and never disappears, the same thing happened when I clicked "Add this bolt-on" however it added it and now won't let me remove it, I've tested on android with mobile data and windows 10 with Ethernet to plusnet router

 

Edit: I meant to post this under My Account/Billing

1 REPLY 1
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 787
Thanks: 132
Fixes: 38
Registered: ‎24-04-2017

Re: Under extra features > Pro Addon "remove this bolt-on" doesn't work, never finishes loading

Hi @LordFluffeh, thanks for getting i touch and I'm sorry to hear you're having trouble when trying to remove the Pro-Addon via the member center currently. I've raised a ticket on your account regarding this so we can help you get it removed and if you can please get back to us on their we'll assist you with this.
The ticket I've raised can be seen here.

We look forwards to hearing from you.

 Ben Devine
 Plusnet Help Team