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Under 40Mb

FIXED
Terranova667
Pro
Posts: 1,277
Thanks: 70
Fixes: 3
Registered: 19-02-2014

Under 40Mb

It seems the D-side issue that Openreach didn't want to fix has now dropped me under 40Mb on a 80Mb service I have raised a ticket 132735492 and waiting for support to get back to me, this time I'm not going to let Openreach get away with doing nothing. 

BTW test below

Download speed achieved during the test was - 37.07 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-38.75 Mbps .
 Additional Information:
 IP Profile for your line is - 38.75 Mbps

 

 

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Under 40Mb

It seems that our tests have found a fault which has automatically been raised.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Terranova667
Pro
Posts: 1,277
Thanks: 70
Fixes: 3
Registered: 19-02-2014

Re: Under 40Mb

Thanks for the reply Matthew good to know,  will see what comes next.

Terranova667
Pro
Posts: 1,277
Thanks: 70
Fixes: 3
Registered: 19-02-2014

Re: Under 40Mb

Fix

I awoke this morning and the speed is back up to around where it normally is, not sure if Openreach did something at the cab in the early hours or something. 

Any way can someone from the Plusnet Help team adjust my Plusnet Profile as it's below where it needs to be, online chat is not available at present to get it changed. thanks

Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Under 40Mb

There's nothing that's been done that I can see.

Regardless I've updated the profile so if you disconnect then reconnect your speeds should increase.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Terranova667
Pro
Posts: 1,277
Thanks: 70
Fixes: 3
Registered: 19-02-2014

Re: Under 40Mb

Thanks for that Matthew all good now, hmm maybe DLM just had a fit and then fixed itself lol. 

Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Under 40Mb

Potentially although you never know with DLM.

Let us know if it happens again.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team