cancel
Showing results for 
Search instead for 
Did you mean: 

Unbearable slows speed past 3 days from 4pm onwards.

lxkid
Grafter
Posts: 43
Thanks: 1
Registered: ‎02-05-2013

Unbearable slows speed past 3 days from 4pm onwards.

The past 3 days my internet has been struggling , I'm used to streaming a hd movie at the same time the rest of my family are also using the Internet with no problem at all.
Now none of us can hardly do anything.
Can someone check my line? See if there's any drops etc
3 REPLIES 3
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: Unbearable slows speed past 3 days from 4pm onwards.

Just testing your broadband,

 

Sync Status In Sync
Downstream Speed 75.3 Mbps
Upstream Speed 20.0 Mbps
Voice Line Test Result Pass

 

And, your connection from your exchange to your router is also pretty stable.

 

You using wireless or wired connections?

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
lxkid
Grafter
Posts: 43
Thanks: 1
Registered: ‎02-05-2013

Re: Unbearable slows speed past 3 days from 4pm onwards.

Wireless connections for most of the devices in our house hold, I did plug Ethernet cable in laptop to test speeds there was nothing wrong there.
So I spend most of the afternoon changing the wireless channels , it would work for a little while then it would go back to the same drop speeds as I mentioned.
As a 6 year old customer would a free hubone be available to me?
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,906
Thanks: 1,522
Fixes: 479
Registered: ‎01-01-2012

Re: Unbearable slows speed past 3 days from 4pm onwards.

If you call us on 0800 013 2632 I'm sure we can get something arranged.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team