Unable to upgrade to Fibre Extra
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- Re: Unable to upgrade to Fibre Extra
Unable to upgrade to Fibre Extra
26-09-2015 5:34 PM
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Just wondering why I cannot upgrade to Fibre extra to benefit from higher upload speeds from the current 1.9mb that I am currently capped too on Fibre unlimited.
I have called PN support and been told that the cabinet that I am connected too is not eligible for this package (which is incorrect as I have family members on this package whom are connected via the same Cabinet).
Any chance any of the Plusnet staff can try and nudge my profile through to the Fibre extra package as I am more than happy to pay the extra If I can have this done. I understand there will be minimal impact on the download speed as I currently only get 17mb download but need better upload for live streaming on PC etc.
Thanks in advance.
Re: Unable to upgrade to Fibre Extra
26-09-2015 6:33 PM
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if your line estimate states you could get over 40Mb on the higher end of the range then you could have a case to be manually moved to 80/20 as the plusnet system only takes the lowest number into account and nothing more.
if you go here and enter you phone number it will state your line estimates https://www.dslchecker.bt.com/
post the results ( don't post your phone number) we will be able to see if you have a case but looking at your download you may not.
only other option is if you need more upload go to a different ISP like Sky or BT they offer 40/10
Re: Unable to upgrade to Fibre Extra
26-09-2015 10:25 PM
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I'm getting away from this bargain basement ISP as fast as I can.
Re: Unable to upgrade to Fibre Extra
27-09-2015 11:04 AM
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Do I have a 30 day cool off or something along those lines to cancel? As I was only installed on 18.09.15 and BT sound like the next best ISP to get this sorted. I'm sure they offer a 40/10 package.
Re: Unable to upgrade to Fibre Extra
27-09-2015 11:12 AM
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Re: Unable to upgrade to Fibre Extra
27-09-2015 12:16 PM
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Quote from: Richiebow1 Do I have a 30 day cool off or something along those lines to cancel?
You have 14 days to cancel, starting from day that the order is accepted *not* when service has been provided (which is often a lot later than this!!)
Re: Unable to upgrade to Fibre Extra
28-09-2015 10:11 AM
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It's technically possible for Plusnet to transfer you to Fibre Extra (though it has to be done manually by someone who knows how to bypass/override the 'computer that says no'), if you are happy to pay extra for what is estimated for your line (and accept you may get more or less than that) then what do Plusnet have to loose?
Please note, it cost Plusnet to have your line regraded (up od down I believe) so, to be fair, you'd need to be sure you want to pay more for the (possibly modest) increase in upstream rate and not just decide to go back to the cheaper product after a short time - maybe this is one reason why Plusnet are reluctant to provide Extra on what may be marginal lines (in terms of real improvement available).
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Unable to upgrade to Fibre Extra
28-09-2015 12:56 PM
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Re: Unable to upgrade to Fibre Extra
28-09-2015 1:00 PM
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Does the phone number give the same (similar) speed range?
Would certainly be nice if you got close to those figures but if you're getting 17 down now then simply changing to Extra wouldn't normally change that (it's a bit like expecting a mobility scooter to go faster in a 60mph speed limit compared with a 30mph limit). Just need to know why your actual speed is so much lower than that estimate.
Quote from: Richiebow1 I have called PN support and been told that the cabinet that I am connected too is not eligible for this package
This advice concerns me since all (Openreach FTTC) cabinets have the same capability, they can all supply up to 80/20 it's distance from cabinet and line quality (or any faults present) that affects what you get.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Unable to upgrade to Fibre Extra
28-09-2015 1:04 PM
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Re: Unable to upgrade to Fibre Extra
28-09-2015 1:58 PM
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Re: Unable to upgrade to Fibre Extra
28-09-2015 2:34 PM
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Quote from: Richiebow1 Will upload a photo later
We don't need a photo - all you need to do is copy/paste direct from the results web page.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Unable to upgrade to Fibre Extra
28-09-2015 9:07 PM
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Re: Unable to upgrade to Fibre Extra
28-09-2015 9:13 PM
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With them speeds I'm wondering if it is even worth paying for fibre? I can probably get the same from ADSL.
Re: Unable to upgrade to Fibre Extra
29-09-2015 4:56 PM
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That'd be my excuse in their boat. Customers tend to be fickle and unreasonable so I'd always try to avoid giving them an opportunity like that.
Quote from: w23 Please note, it cost Plusnet to have your line regraded (up od down I believe) so, to be fair, you'd need to be sure you want to pay more for the (possibly modest) increase in upstream rate and not just decide to go back to the cheaper product after a short time - maybe this is one reason why Plusnet are reluctant to provide Extra on what may be marginal lines (in terms of real improvement available).
To paraphrase Dr. House: "Customers lie"
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