Unable to upgrade to Fibre Extra to get higher upload
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Unable to upgrade to Fibre Extra to get higher upload
15-09-2016 4:02 PM
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6 months ago I moved from BT Broadband to Plusnet.
On BT Broadband I was on Infinity 1, and got around 30Mbps down/7-8Mbps up.
After I switched to Plusnet I realised that they restrict the standard "Fibre" package to 2Mbps up.
I just got onto Customer Services to see if I could upgrade to Fibre Extra, and they have told me that I can't have Fibre Extra because my line quality isn't good enough.
Is there any way to get around this?
(Seriously annoyed, as if this isn't sorted I'm stuck with Plusnet and the 2Mbps upload limit for another 12 months)
Re: Unable to upgrade to Fibre Extra to get higher upload
15-09-2016 4:12 PM
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https://www.dslchecker.bt.com/ what does it say here ? when you put your phone number in
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Re: Unable to upgrade to Fibre Extra to get higher upload
15-09-2016 4:36 PM - edited 15-09-2016 4:37 PM
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Re: Unable to upgrade to Fibre Extra to get higher upload
15-09-2016 4:42 PM
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I feel your pain because I get 30/7 from Plusnet! I was on a legacy 40/20 product since it came out and am now on 50/10 courtesy or PN but they won't sell it to more recent customers. Crazy
To be is to do - Kant
do be do be do - Sinatra
Re: Unable to upgrade to Fibre Extra to get higher upload
15-09-2016 4:43 PM
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Also:
Re: Unable to upgrade to Fibre Extra to get higher upload
15-09-2016 5:08 PM
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yes unfortunately you cannot get any better connection than you have now
You could get a better upload but PN caps it to 2 max ,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
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